We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Specialty Family of Dealerships

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Specialty Family of Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Specialty Family of Dealerships has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business promised to give us a cover for purchased boat as that was a must have for us to purchase after they agreed we purchased boat. When we were there they Told us 2 weeks we called to check on it a couple days ago said now 6 weeks and now wont answer calls to ask for verification they ordered and tracking number. They lied to us to get the purchase completed and have falsified the item we were buying to make sale.

      Business Response

      Date: 06/09/2025

      We have been in contact with the customer everything is handled. They have a confirmation number of the cover when the tracking number is ready we will send them the tracking number and we will be in touch with him to let him know when the cover arrives. Thank you very much.

    • Initial Complaint

      Date:05/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March I purchased a 2023 Crest Continental boat and mercury 350 ************ 2023. I hired a delivery company to bring it to me. I received it on March 27, 2025. They were supposed to have purchased an extra two years on the warranty. I received an email from Mercury indicating there was only a 3 year warranty on it. They failed to provide the additional 2 years on teh wrranty as promised by my salesman, ***** ******.   

      Business Response

      Date: 05/16/2025

      I called **** let him know we would be in contact with the motor manufacturer we  will follow up to get the code for the additional two year warranty .

    • Initial Complaint

      Date:08/07/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

      Complaint: 22106984

      I am rejecting this response because: 
      They have done some work and in the process caused other issues with electrical
      Regards,

      *************************** said was a wire. I have used parts and yet layer over $600. I'm not the one who should be fixing it, that is why I took it to them.

      Business Response

      Date: 08/29/2024

      *************************** <*************************>
      Aug 20, 2024, 3:34 PM (9 days ago)
      to info


      We have been in contact with ******************* we try to repair her refrigerator. Repairs do not work following warranty procedures. We have a new refrigerator for her and we will get with her to find a date that satisfies her to come and install the new refrigerator. Thank you.
      Sent from my iPhone

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I accept the business's response to resolve this complaint.  They did contact us and resolved the repairs and **** picked up the camper this morning.  We should not have been out in this position.  Lack of communication about store closing and updates on camper would have made this easier.




      Regards,



      ********* ********

      Business Response

      Date: 05/08/2024

      We had a power issue at the London, Ohio location that left the building without power for a total of three business days.  The ********** were scheduled to pick up their new unit on one of those days.  The unit was picked up and taken home with Mr. and Mrs. ********.  After using the unit, there were multiple warranty items that needed to be addressed.  The unit was dropped back off to us on 4/17.  Service was not aware of a scheduled appointment, and we assured Mr. and Mrs. ******** we would work through the list of issues as quickly as we could and as soon as we finished other jobs that were already in process ahead of them.  The store was relocated since they dropped off, however, the unit has been there as we continue to work through our last service jobs before fully transitioning.  

      We spoke with Mrs. ******** on 5/7 and explained we would get an update and call her back.  It appears that call was never made.

      I personally responded to an e-mail from **** about the status of his unit and repairs on 5/8.

      I have since spoken with **** on the phone and updated him on the afternoon of 5/8.  His repairs are all complete minus two that he and I discussed should be completed fully by the end of day on 5/10.

    • Initial Complaint

      Date:02/13/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 



      Complaint: 21287531



      I am rejecting this response because: 

      I am still waiting for the bank to change the loan terms. The loan is through Park National Bank, and just this week I received a notice that Specialty Auto Sales ran a credit report through Bank Of  America. Not sure why. This complaint will be resolved when I receive the correct bank information from Park National Bank.

      Regards,



      ********* *********

      sion did speak with ***** **** who reassured me that he had spoke with the bank to revise our loan. Spoke with the bank and was informed that they were unaware of this change, no notes one the account. At this time , the RV is at the Lancaster dealership to be cleaned. We are not happy with the lies and deception and are unable to call and talk with anyone at the Canal dealership.

      Business Response

      Date: 02/27/2024

      This customer requested that her protection product be cancelled. The customer was informed by ***** that it would be refunded to the principal of her loan. She was advised the process could take 6-8 weeks but would indeed be refunded. The product was cancelled at that time. After a short period of time the customer called her bank to ask if the product was cancelled. But as the product is not a part of the bank the bank would only be able to see if the refunded had been accepted. It had not and they had no information. The customer claims to have attempted to contact us but there is no record of this until she contacted the salesman and at that time refused to speak to anyone else. We are currently still inside the original timeline of 6-8 weeks and the refund will indeed be issued. We apologize that this customer may have had a bad experience.

    • Initial Complaint

      Date:08/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accept the business's response to resolve this complaint.

      Business Response

      Date: 08/11/2023

      Addressed the problem with the customer directly, went through the number again clearly with the customer, and negotiated a resolution the customer was happy with. Customer signed and left satisfied. 

    Specialty Family of Dealerships is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.