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Average of 271 Customer Reviews
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Review fromKC G
Date: 08/17/2024
5 starsKC G
Date: 08/17/2024
Darla has been great! Customer service across the board at all steps have been amazing. I’ve purchased two containers so far and plan on 3 more. They will all be from Darla. She’s 100% on it when it comes to her job. Lexi is amazing as well and all the drivers have been great with my pickiness of straightness. 100% recommend! I ordered multi-trip wind/weather tight, besides a little rust everything was right fine.
Container One
Date: 08/19/2024
We are always happy to hear everything went smooth for you. We do strive to make the entire process easy from start to finish. We will look forward to your return Business with us!Review fromLaura K
Date: 08/08/2024
1 starLaura K
Date: 08/08/2024
Started off promising. The container we attempted to buy was easily $700 cheaper with this company. Now we know cheaper isn't better. Sales person was very friendly and helpful. Have no issues with sales. Warned us it was a 2 to 3 week turn around once sale completed. With it falling around the holiday, I wasn't surprised when it wasn't ready for delivery going into the 4th week. All the employees were friendly when I called to get updates. This is were the relationship fails. I had to call them to get updates. No e-mails and no phone calls were ever initiated by them. Going into 5 or 6 weeks after sale, I'm finally told our container has arrived and ******* said he would call me back when the yard cleared it for delivery. Several days went by, no call from ******* so I called. Then logistics tells me order is not at yard yet, get passed to *******, he says he will check with yard personally to see why it hasn't cleared yet and call me back. No call back, I call them get told its ready to deliver. Scheduling department was only department that called me and said driver will call tomorrow when on his way. Scheduling **** called next day to let me know driver rejected 4 units at yard as all damaged. I was surprised there were 4 units as we've waited 5 weeks for 1 to show up. No complaints about scheduling department as they followed through and really appreciated the driver for rejecting damaged units on our behalf. Another few days go by, I call to get update on order. ******* says he will call me back. No call back. I call again, he says unit coming in he will call me tomorrow by 10am to update me. Next day I wait till 11am and still no call back. I called to cancel order and get refund. Accounting calls me back, approves refund, tells me unit is ready so I'm being charged $350 cancellation fee. I said if ******* had called as he said he would then we wouldn't have canceled. I was told poor customer service is not a reason to not charge us cancellation fee.Container One
Date: 08/12/2024
Yes there was some delays caused from of forth of July holiday and the fact this was a specialty Double Door container. After the first call with ******* where he said he would reach out to depot and would update you once we had an update if they had it ready. 2 days later it was ready at yard logistics then called you that same day to set up delivery as they where directed to reach out to do the call all in one call with good news and a delivery schedule call instead of purchasing department calling you to say unit is ready then our dispatch department calling right after, that is how bad we wanted to get this out to you quickly and where watching this order. When we did attempt first delivery yes the yard had miss in-gated our units or possibly damaged them while they where at the yard and did not preform a good inspection. These issues were caught by us at pick up because we do a multi point inspection before bringing containers to you as we do care about what we do here and do not want you to have any issues with the container. I do show on the 30th afternoon that we had talked and ******* had told you that the replacement would be ready any day, as we where just waiting for it to be brought back to yard form its first import shipment. We would be talking with yard the next morning around 10 to find out and give you an update if there was one. They had no update at 10 for ******* to give to you yet. and between that convo at 10 and you canceling after 12 yard had gotten the unit returned from shipper and it was ready for us to get. Unfortunately your call was missed at 12:15pm as ******* was actually out of office rest of the week for personal reasons. ********************* calls you after lunch and tells you the unit is ready and you can cancel if you wish with a fee. you decide to cancel. You would've been informed by purchasing or the logistics department of the great news once where back in from lunch and even a redelivery day set up but the cancelation was in place already. It is unfortunate from the initial delay then the scramble to fix the yards mistakes to get another unit set for you that meets our standards. If you do wish to reorder this we can credit back the cancelation fee to you as we still have a couple Double Door containers ready right now in your Market.Review fromAllen W
Date: 08/07/2024
5 starsAllen W
Date: 08/07/2024
Container came in quickly and the driver was very informative.Container One
Date: 09/06/2024
Thank you for the great review!Review fromMatthew M
Date: 08/05/2024
5 starsMatthew M
Date: 08/05/2024
Every step of the process to purchase our container went smoothly. The man delivering the container was very professional and friendly. I will recommend to anyone needing storage space.Container One
Date: 08/07/2024
We do our best to make sure the entire process is simple from start to finish. We appreciate the positive review and recommendation!Review fromAmy B
Date: 08/03/2024
5 starsAmy B
Date: 08/03/2024
I am very satisfied with my purchase. The company did everything they said they would and the container arrived in better condition than I expected it to. I did have to wait a while. It took about a month to get it but it was worth the wait in the end.Container One
Date: 08/07/2024
Thank you for the great review!Review fromTommy P
Date: 08/01/2024
5 starsTommy P
Date: 08/01/2024
Good communication with the company on watching the weather and when to deliver because of the location I was wanting to have ours dropped needed to be pretty dry . Talked with the driver *** the day of deliver and had him follow me into the location I wanted it delivered and he set it exactly where I wanted it . Note to other people ordering one of these containers it takes a good bit of room for the driver to get in and out so think about that before the driver arrives and all will go smoothly . Again Thanks *** !Container One
Date: 08/01/2024
Thank you for the review. We always try to accommodate all situations, weather being the biggest one. If you need another unit you know where to go!Review fromDonna M
Date: 07/31/2024
5 starsDonna M
Date: 07/31/2024
Im very happy with the container. Driver was great. Very pleasant and professionalContainer One
Date: 08/01/2024
Thank you for the positive review!Review fromRandall E
Date: 07/25/2024
5 starsRandall E
Date: 07/25/2024
The process went smooth, everyone I felt with helped me well, including the driver, he went overboard aligning the container where I wanted itContainer One
Date: 08/01/2024
Great to here you enjoyed our service from start to finish. Thank you for the great review.Review fromDaniel G
Date: 07/21/2024
5 starsDaniel G
Date: 07/21/2024
Excellent container and condition. Professional delivery, courteous. Very pleased with this unit!Container One
Date: 07/23/2024
Thank you for the great review!Review fromNorbert S
Date: 07/20/2024
5 starsNorbert S
Date: 07/20/2024
The container was in really good shape, one of the doors was pretty stiff but we used heat (torch to heat up the hinge) and WD-40 it works great just like they said. Driver was very nice to work with. He went above and beyond to make sure we were happy with where he finally sat it down. We worked with **** (Sales) and ***** (Dispatch). Very happy with how they were. Very courteous and willing to go the extra mile to make our experience a really great experience. ThanksContainer One
Date: 07/22/2024
Thank you for the great review. We are happy you where able to get the door operating smoother with that trick. If you ever need another you know where to go!
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