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Business Profile

Roofing Contractors

A and J Roofing and Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/27/24, I received an initial estimate from A & J
    Roofing to replace my entire roof. This included an attachment on the house which had an active leak and being the main reason for the needed replacement. I informed the sales rep assisting me that this leak needed repaired prior to our VA loan being approved. I received an estimate for $10,500 at that time and was told by the sales rep that a 50% deposit was required prior to the work. I inquired about a Veteran's discount, which was honored. On 3/1/24, I received a new estimate reflecting said discount for $9850. I signed the contract electronically & agreed to a payment plan & to pay for extra wood that may be needed. The rep assured me that my leak would be fixed & I would have a new roof. My husband gave a $5000 check deposit to the owner that evening. On March 4th or 5th the contractors arrived. When I informed one of the workers of where exactly the leak was he simply said ok. Hours went by & I informed another worker & he stated that I needed to talk to the supervisor who was on his way because they didn't have instructions to fix that part of the roof. The supervisor Rob arrived within 10 min. He stated that the workers present weren't trained to fix that section of the roof because it required a different material that only him and the owner worked with. He also stated that he was going to call the owner Anthony to "find out what's going on". Anthony told him that I had refused to get that part of the roof fixed. When Rob related this to me with Anthony still on the phone, I stated that that was untrue. Anthony claims that he spoke to me, which he did not. I told him "he must have me confused with someone else because I didn't refuse anything". Rob then got off the phone & assured me not to worry, that it would be fixed but we had to wait due to a rainy forecast. They came twice & applied a bonding agent but it still leaks. Now they are refusing to fix & falsely accusing me of refusing the repair.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A&J replaced the siding, trim, fascia and gutters on my entire house during the Spring/Summer of 2022. Some of the trim has blown off and I need it repaired before additional damage occurs. I contacted ************************* mid-November 2022 and brought the issue to his attention . It's been a month now and no-one has come out to perform the work. I've attempted to contact the business, numerous times, via several phone numbers and there appears to be no working voicemail associated with the numbers.

    Business Response

    Date: 01/15/2023

    We contacted the customer and fixed everything that they wanted and needed fixed. We reached out to ****************** after the fact and he was satisfied and job has been fixed. he said that he takes the complaint back and the issue has been resolved. we made all the efforts to make the customer satisfied and after speaking to ****************** he stated, "issue has been resolved." If in the future there are any other issues, we will go out and fix whatever it is that *** need fix. 

    Customer Answer

    Date: 01/17/2023

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

     

A and J Roofing and Construction, LLC is NOT a BBB Accredited Business.

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