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Business Profile

Chiropractors D.C.

Belden Village Chiropractic & Wellness Center, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to dispute a bill of $85 from this business. In July of 2024 I contacted them via phone to inquire about chiropractic services because I had back pain for several weeks. The receptionist explained that during the initial visit they would do several tests, including an x-ray. There would then be a follow up visit where they would discuss my options for care and go over a payment plan. I told her that all sounded expensive. What would it cost if I decided not to proceed with a treatment plan there? She told me there would be no charge unless I decided to go forward with a treatment plan. That seemed fair so I signed up for an appointment. The first appt. was 7/30. The follow up was on 8/6. During the follow up, Dr U**** said he would take on my case and it would cost me approx $1200 out of pocket (after insurance paid). I told him that was a lot of money and I would have to think about it. He said that was fine; let's go ahead and do your first adjustment. When I went to check out the receptionist asked when I wanted to schedule the next appointment. I told her I wasn't sure I would continue and needed to think about it. She said ok, that will be $55 for today's adjustment. I was surprised and told her I was under the impression I wouldn't be charged unless I started a treatment plan. She said that wasn't the case and I would have to pay since I allowed Dr U**** to do an adjustment. I was very upset but went ahead and paid the $55, thinking that would be it. I decided not to continue treatment there due to feeling misled. Several months later, I think in December, I received a bill for $85. They said $55 was for my deductible and $30 was for the outside radiology fee. I ignored the bill. They sent me another bill in February of this year. I called the office and spoke to the billing dept. I told her I would not be paying the bill because they misled me about the cost. They have recently sent another bill.

    Business Response

    Date: 03/27/2025

    The business responded to this complaint but asked that its response not be published.

Belden Village Chiropractic & Wellness Center, LLC is NOT a BBB Accredited Business.

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