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Business Profile

Electronics Recycling

ReCell.io

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics Recycling.

Important information

  • Customer Complaint:
    BBB has received a recent increase in complaints and customer reviews from consumers stating they get a quote from ReCell.io to purchase their used cell phone and when they attempt to cash the check, the check bounces. BBB has also received complaints and customer reviews stating that the consumer was quoted a specific amount they would be paid for their cell phone, but after they send it in, the company states they are going to pay them less due to the poor condition of the phone (scratches, cracked screen etc.) 

Complaints

This profile includes complaints for ReCell.io's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ReCell.io has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ReCell.io

      1201 30th St NW Ste 200A Canton, OH 44709-2985

    • ReCell.io

      PO Box 36582 Canton, OH 44735-6582

    Customer Complaints Summary

    • 61 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/26/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in an iPhone 13 Pro Max back on June 10, received
      the approval on June 21 for a payment of two business days in the amount of $901.00. Were coming up on 2 months now and have still not received a payment. I contacted several times and finally spoke to someone who sent this email "Hi Cameron, we reviewed your order and you're currently in queue for payment. We do apologize as our payments department is currently a bit backed up. We will let them know you've reached out for an update and will try to speed up the process for you. And now a month has passed and still no payment, no responses to my emails and they never answer or call you back via phone. First email from them below.

      Hi Cameron

      Great news! We have inspected your device(s), and have determined it has met the description of the quoted offer. Your payment will be issued within 1-3 business days. You will receive another email once your payment has been issued.

      Order details:

      Cameron
      ***** ****** ** *** *** ******* ***** 
      Condition: Mint
      Price: $901.00
      Payment Method: Pay by ******
      ****** email:

      Please let us know if you have any questions.

      Thank You,
      reCell Support

      Business Response

      Date: 01/06/2023

       On 6/28/2022 customer service received an email from the customer stating that they were checking in on the status of payment. After checking our records, we discovered this customer had not yet been paid. customer was responded to by email advising them that our payments department was currently a bit backed up,. So, this email was then forwarded to ADMIN.  During this time, we were having issues with checks being returned, and it was causing our payments department to fall behind in current payments due to having to go back and remake payments a second time to customers who had issues depositing checks. This issue also caused us to max out on our ****** limit just about every day. We eventually had to change our payment time frame from 3 business days to 7 business days. Unfortunately, this order was not an order that we were able to resolve right away. We sincerely apologize we were unable to fix this sooner. This payment was made on 07/29/22 via ******. ( Please see Attachment.)

       Ariel M*****
      Customer Support Specialist
      ReCell.io

      Customer Answer

      Date: 01/07/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      ******* *******

    ReCell.io is NOT a BBB Accredited Business.

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