Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-15-24 I was inside [*** see below] waiting for Kenneth from the GutterRunners. He was late to clean & make repairs to my gutters from on top of my roof. He got some decaying maple leaf seeds out with his hands, did not use a brush [pictures of the gutters show junk still in them]. He secured some areas of the gutters. He charged me $300.00. I told him I wanted a vertical gutter downspout to be attached to the left of my house front horizontal gutter. We agreed he'd return on the 18th.
  
  7-18-24 He kept delaying; I told him I had to do other things. I suggested a reschedule.
  
  7-19-24 I was sitting on my deck***. Kenneth, late again, opened the door of his truck; marijuana smoke poured out. I asked if he was OK to work; I could smell the weed. I was worried about him falling off the roof, breaking his neck/dying [like could have happened the day before when he was on my roof!]. He said it was legal; he used it for medical purposes. [He doesn't understand you shouldn't show up to work high?] He didn't go up on the roof & was low on the ladder, so I let him do the work. He charged me $100.00. I noticed he didn't add extensions to my front vertical gutters to drain the water away from the house better so it wouldn't enter my basement, which was the problem I was having. I asked him to buy extensions & add them on. He said I could do that myself.
  
  7-20-24 I noticed when driving past my house that his vertical gutter placement pulled down the horizontal gutter away from my roof. I texted him a picture about this. No reply.
  
  7-22-24 I texted asking when he was coming back to finish the work that we discussed: adding on extensions to the 2 front vertical gutters, plus the new problem he caused of the drooping horizontal gutter. No reply.
  
  An estimate to fix the damage he did to my front gutter was $300.00.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Gutter Runners came out to my house to install new gutters ******* had to come back a second day with a more experience worker to finish job he gave me a receipt with a 10 year warranty it rain two hours after he left one of the gutters was leaking it has a hole in it I called and text messages with no reply for him to come and replace it he’s been paid in full now he won’t honor is warranty.