Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently got a letter from Aultman saying they will no longer accept our ****** Insurance as of July 1. Many of our doctors are employed by Aultman. We have been told that they will no longer accept ****** even out of network. We would switch insurace but can’t as we are on ******** and cant change until the October enrollment period starts. This leaves us hanging until then. It would be fine if we had a chance to switch. It is as much ******S fault as it is Aultman’s. We have a frien who is 92 this will wreck her finances. Seewhatyou can do.

  

  Business Response

  Date: 06/27/2024

  To Whom it May Concern,
  

  Aultman has been a longtime contractual partner with ******. At this time Aultman and ****** are unable to come to a resolution; therefore, our contractual relationship will officially end on July 1, 2024 and ****** will no longer be an accepted insurance plan at Aultman. Mr. ****** indicated in his complaint that he is unable to change his insurance coverage until
  October when the enrollment period starts. There may be available coverage options that do have Aultman as an in-network provider, including ****** ******** ********* plans that allow enrollment throughout the year. If this is not available for Mr. ****** he can choose to wait until the ******** Annual Enrollment Period starting on October 15, 2024.
  

  Please refer to our website at *********** for a current list of insurance plans that we accept. To learn more please visit ***********/****** or call ************ with questions. To find a provider that is in network with Mr. ******'s current plan he can use the ****** provider directory on the ****** website.
  

  In Mr. ******'s complaint he indicated he has a $1,000 dispute. After reviewing our electronic system, we are unable to identify a patient by the name of **** ******. Since we are unable to locate a patient with this name, we are unable to provide a response to the $1,000 dispute. If Mr. ****** has any questions or concerns regarding an Aultman Hospital account, he can contact the Aultman Patient Accounts Department at ************ Monday through Friday from 8 am to 4:30 pm.
  

  Thank you for the opportunity to respond to this concern.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got an X-ray done on my lower back last year that was supposed to be sent to my doctor. After multiple weeks he never received the X-ray . I called multiple times and my doctor called multiple times to try and figure out what happened to my X-ray . They claimed they would resend it to ** **** and confirmed his address , but he was still yet to receive it. It was now been months later and I am experiencing the same lower back problems again and desperately need access to this x ray. My insurance paid for this X-ray and my doctor should be allowed a copy of it or I could even come and pick it up. I began calling again and keep getting told I now must request a copy of the disk. I am then forwarded to a voicemail requesting my info for the disk with my x ray . I have left 3 different voicemails over the past 3 weeks giving them the info they need and I can't even get a call back let alone a copy of the disk with my x ray for my doctor. As a last resort I am filing this complaint as my doctor needs this X-ray to determine if I need surgery or physical therapy .

  

  Business Response

  Date: 04/17/2024

  See Attached

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a appointment with Aultman ****** to have my defibulator checked on June 13, 2023. Showed up on time for my appointment. Was told by receptionist that they were canceling appointment, because they no longer accept my insurance. She said I would not be charged. Upon investigation they stopped taking ****** *********** at the beginning of the year. I am locked into ****** for the year because I signed up in the open enrollment period. I WAS NEVER notified that insurance was dropped. Well she evidentially did bill me. I received a notice from ****** that they were billed $88 for that date. I think this is VERY POOR treatment for a hospital. I should have been notified when they deemed that insurance was one that they accept anymore(they did last year). Then forcefully canceled the appointment, after I was already there. Then bill me for the appointment after that!

  

  Business Response

  Date: 09/28/2023

  This patient has been an established patient with Aultman ****** ***** *** ******** ******** ************** *********** (CVC). This patient had an office appointment with his cardiologist at CVC on December 15, 2022, This patient's insurance was billed but declined payment due to being out of network. The patient's insurance was new from his previous visits. The patient was notified at this time CVC was out of network with his ****** Insurance. It is a patient’s responsibility to confirm the physicians involved in their care are covered under their insurance plan when selecting a new health insurance company.
  

  This patient has an internal cardiac device which is remotely interrogated and data sent to the electrophysiologist (EP) on record to review. Charges are then sent to the insurance for the EP's review/interpretation. This patient has not yet established with another EP/device clinic covered by his insurance so at this time CVC continues to be the EP office associated with this patient's device. Device data was sent on January 10, 2023, to CVC which was reviewed and this patient's insurance was billed for that service. The insurance denied, the patient was informed of the denial, was billed and the patient has  made a payment.
  

  Documentation indicates this patient had an appointment at CVC device clinic on April 12, 2023, and he was informed this appointment was being cancelled due to CVC being out of network with his ****** insurance. This patient had an appointment with his cardiologist at CVC on June 15, 2023, which was also cancelled and the patient was informed this was due to his insurance being out of network. No charges were assessed for the April 12, 2023, nor the June 15, 2023, cancelled appointments.
  

  On July 13, 2023, CVC received this patient's device data and it was again reviewed by CVC EP and a claim sent to his ******
  Insurance. This patient will be billed for this service. This patient is scheduled for another remote device check on October 25, 2023. until this patient gets established with another cardiologist and EP clinic covered by his ****** insurance and that practice notifies the device company, they are taking over his care, the data will again be sent to CVC for review and charges will be assessed. This patient can either transfer his care to a provider contracted with his ****** insurance or obtain an insurance that is contracted with his current physicians.
  

  Please feel free to reach out to me for any additional information.
  

  
  

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec bill was like $300 and now this month bill like $2000. called financial to explain. i left messages for 2 days no response. {So i question there ability to properly bill and track payments.{

  

  Business Response

  Date: 01/31/2023

  This customer had services provided by Aultman Hospital in 2021and was set up on a payment plan for the amount due for the services rendered. This customer had additional services provided by Aultman Hospital. The balance due for these services was combined with the previous payment plan balance therefore, creating the increased amount due as indicated on the patient's statement/bill.
  Documentation indicates Aultman Hospital Patient Accounts called this customer on January 10, 2023 to address his billing concerns and left a voice message providing their call back number.
  Please feel free to reach out to me for any additional information.