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Business Profile

Real Estate Services

Global Real Estate Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They constantly send texts, phone calls and mailers after i have told them NO many many times about selling my home. I have never and will never sell my house, yet they continue to bother me with unwanted sales calls, texts and mailers. I want it to stop. I dont know how they even got my info, I am at my wits end. At this point it's harassment.

    Business Response

    Date: 04/19/2024

    I am the President of Global Real Estate Solutions LLC and am writing to you regarding the complaint filed by ******* *********.

    We do not believe Ms. *********’s complaint meets the BBB acceptance requirements due to the following:
    1. Our records do not show a “marketplace relationship” with ******* *********. We have not engaged in any transaction with Ms. *********.
    2. The complaint does not relate to a “marketplace issue.” We do not cold call or text individuals about our services. She was previously on our mailing list, and may have received mailings from our company. We have had no other contact with this person.
    3. The complaint does not relate to a “problem experienced with products or services” to be provided by Global Real Estate Solutions LLC. The sole basis of the complaint is harassment by phone and text messages, which are methods we do not use. We have not engaged in a transaction with Ms. *********, and she is not complaining about our services. Rather, she is complaining about prospecting methods that we do not use.

    Ms. *********’s complaint is not eligible for BBB’s dispute resolution process because it does not meet BBB’s Complaint Acceptance Guidelines. We ask that you promptly reject and close the complaint and not publish the content online. You are welcome to contact me directly if you have any questions or need additional information.

Global Real Estate Solutions, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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