We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tuckpointing

Akron Tuckpointing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tuckpointing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired them to install stone around our fireplaces. We gave Shawn the owner $2200.00 for material and 1/2 the labor upfront. Shawn came once to install wire mesh on the wall around fireplaces to get ready for the stone. Then he had nothing but reasons why he couldn't come on the days he said he could come. He installed some stone in basement fireplace. And we haven't seen him since and he said he will not finish the job and for us to find someone else. Ok that's fine but we want our money refunded because he didn't finish the job he only worked 7 hours in our house. He has not responded to us since Friday 12/9/2022. We want our money.

    Customer Answer

    Date: 12/27/2022

    I paid akron tuck pointing $2333.94 to install stone around 2 fireplaces he started one of them and quit.  I want $2000.00 back because he didn't finish the job he only worked 7 hours and it was poor craftsmanship.  I will have to pay someone to fix what he did do and to start the other fireplace

    Business Response

    Date: 01/13/2023

    These are some of the rudest impatient customers I have ever dealt with. By my ratings on ******* *** **** ******* which are 39-5star reviews and 1-1star review you can clearly see who the problem is. My customers are always right, I try to bend over backwards to make them happy but with me trying to fit these customers in before the two week starting time I originally gave them and their hour constraints, they both have a lot of nerve swearing at me and putting me down. They both seem so nice when we talk in person but their text messages were beyond rude.To be as mean as they were to me when I went out of my way to be there around their schedule. Order and pick up there stone for no cost and trying to fit them in before I had time was my fault. Most customers are happy and work with me. If I get caught up and am running late or can’t make it because I’m stuck at a job that was accepted first they are understanding. I got one fireplace completely done and the other one started before I had to excuse myself from the job because of the verbal abuse. They currently owe me 900.00 that will be settled in arbitration. I guess there is always one rotten apple out of the bunch and here they are.


    My customers appreciate me and I apreacieate them. Thank you for all the good ones

Akron Tuckpointing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.