We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wineries

Gervasi Vineyard & Italian Bistro, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Sashelle A

    Date: 01/04/2025

    Sashelle A

    Date: 01/04/2025

    I was so excited for my mom slc her friends to experience the Wine Tasting Event for her 70th birthday. Many of my friends have visited and loved it, so I thought I'd give it a try.
    Unfortunately our party was not able to enjoy the Tasting Experience. The group was traveling through the snowstorm from Cleveland and admittingly were late. We acknowledge that. However, the person told us that perhaps we could use the tickets tomorrow(we appreciated his offer, but we have things already scheduled so we won't be able to go.
    I called this morning to inquire about additional days/times when our group might be able to return to use the tickets since it was a purchase of $250. Perhaps a credit or a gift card. Essentially this is what he offered last night.
    However, the young lady who answered the phone today simply read me their no-return policy. Of course, I read that policy when I purchased the tickets and understood it perfectly. However, due to the weather and a group of eight 70 year old women trying to get from Cleveland to Canton to celebrate, I would have thought the establishment would have been more customer friendly and at least provided a reasonable solution. They left Cleveland at 3:30 pm for a 6:30 pm reservation and were still late. That speaks to the weather and traffic.
    Since Gervasi/Cave it prides itself on its customer service, I expected more from them. I was not asking for a refund at all, just a way to use the month that I have already paid to this winery.
    The group did fine at the Crush House which was fine, however, due to the poor customer service and lack of compassion, I do not recommend. When I grew up in NE Ohio, every establishment always understood that horrible weather and went out of their way to try to accommodate people delayed because of it. I will be posting this review on all platforms available.

    Gervasi Vineyard & Italian Bistro, LLC

    Date: 01/05/2025

    Hello Ms. *********. We have also replied to your ****** review. Our team will be reaching out to you as soon as possible to reschedule your Cave wine tasting. Thank you for your patience. 

Gervasi Vineyard & Italian Bistro, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.