Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They had car serviced in January which they found a bad valve which they replaced. I went to them since I just moved back to the area to see how their service is. They seemed to do a good job, be the owner wasn't really a customer-oriented guy. In August I was having problems with my car and had it checked out with another service I have used in the past. I did not know what the problem was but found out it was the same part that was replaced in January. Since they had a 12-month 12000 mile warrant I took the part back to them which they stated since you didn't bring it back to them, they can't do anything about the bad part. Wasn't too pleased with my dealings with them and when he told me he couldn't do anything about the bad part so I left and figured I would see if BBB could do anything if any about this situation.

  Customer Answer

  Date: 09/19/2022

  Consumer More Information 

  H a v e   n o t   h e a r d   b a c k   f r o m   t h e   c o m p a n y .
  
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  Business Response

  Date: 09/21/2022

  Mr. *** ****, did have his vehicle repaired in January. He stop in to ask for refund on part that was done in January. I ask him why was the part replaced. He told me he was having other work done at another repair shop. That is also use. I told Mr. *** ****, that we have a 12/mo 12000 mile part and labor warranty. We also have a Nationwide Warranty. Phone no # on invoice for any warranty. Mr. *** **** live est. 3 mile away. He could have return and we would have done diagnostic check to verify bad part. Then we call part co. explain what trouble code was in system, warranty the part. We have rules to follow. The part that failed would not have stop the vehicle from running or to put customer in any danger. I have supply a invoice to show warranty. The company has rules to follow and the warranty has rules to follow.

  See Attached

  Customer Answer

  Date: 09/21/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: What they wrote was true. The issue is having to go back to that place. I found that going to the place in January was their chance to get my business. They did repair as they stated, however I did not get that customer service I was looking for. So, when the car had a problem again, I took it to a place I used a long time ago which does provide that customer service I was looking for. I did not know what the problem was until it was scoped and they replaced the same item as was replaced in January. If I had known it was the same problem, I would have taken it back to them but I did not know that. They can have their rules, but they will not get my business going forward. The part was bad and I still feel that I should get a refund for the cost of the part.
  
  
  
  Sincerely,
  
  
  
  *** ****