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Business Profile

Patio Enclosures

Dacraft MFG Factory Direct

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2024, I contacted Dacraft to inquire about having a patio cover put over our deck for ~$9800. There were some delays due to scheduling issues, however they were resolved, and the materials were dropped off on July 23rd and the work was "finished" on July 24th.
    Here is where the issues begin. I am required to obtain a permit through my city, and it was supposed to be handled per the contract, but when the inspector came out on August 19th , I was informed the cover was not installed according to the provided blueprints provided by Dacraft. The owner of Dacraft was informed immediately the same day and said it would be taken care of. On September 19th, yes still awaiting resolution, the installers were putting another patio cover up two houses down. I walked over and told them of the issue, and they said they were aware, but did not have the wood to complete the job. The installers informed me that they would return with the wood to complete the job, but they did not return to my house to complete the installation upon completion of the other house. I have been trying to have this issue resolved and just want a solid answer on when it will be remediated, but I can’t get a straight answer as of October 17th.

    Business Response

    Date: 10/17/2024

    The installer that did this installation became injured recently, and has now been cleared to work. The installer has the materials to finish the job and plans to complete by week's end (10/19/24)

    Customer Answer

    Date: 10/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business responded adequately and remediated the issue. Fairborn permit office inspected today 10/22 and provided approval.



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:10/24/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-12-2022, DACRAFT installed a patio cover on the front of my mobile home at; *** ****** ******** ********* **** *****. About a week later, it rained. Leaks are coming from where the patio cover is
    connected/bolted, to the mobile home. I contacted ***** *** **., on his mobile phone (************). We
    talked about the above situation/issue, that I was having. ***** Sr. told me that when a job, they were going
    to do in the area was to be done, then they would stop by, and take care of my concerns on the work that was
    done by *******. I said; ok. Time passed, nothing happened. On 10-10-2022, I had another conservation
    with ***** Sr. about the same issue, leaks. ***** Sr. told me that when, one of two people he named was in Columbus, that person will take care of what we talked about (leaks). I said; ok. It has been two weeks since
    we talked. Still waiting. Winter is coming. Only so many nice days left in the year. ...At the time of the first
    conservation with ***** Sr., they were extremely busy. So, I guess I got lost in the mix. Why can't DAYCRAFT
    just tell give me date and time, that they will finish the job? I am talking about 24 feet that needs to be
    sealed/caulked. A DACRAFT installer can do that in a half hour, including putting the ladder up, and taking
    it down. ***** Sr., is a nice person to talk to. DACRAFT is 24 feet from the finish line, and a happy customer.

    Business Response

    Date: 10/25/2022

    The patio cover was serviced on 10/24/22 and adjustments were made that should fix the problem. We had previously mentioned to the customer that we would take a look as soon as we had a qualified installer in the area. We are sorry for the delay, and we do not anticipate any issues moving forward, provided general homeowner maintenance (keeping gutters and top free of debris, etc.) is performed regularly.

    Customer Answer

    Date: 10/26/2022



    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** ****

    Customer Answer

    Date: 10/30/2022

    I cleared my gutter of debris. Then had to wait for rain, to see how both I and Dacraft did to stop the leaks. Today, Sunday (10/30/2022) rain started in

    the evening. ...Around about 10PM I checked the patio cover. Good news, went from 3 leaks, down to 2. The leak by the front door has moved a little

    closer to the door. Both leaks are down to a trickle. Making progress. Might I suggest, a installer come out when it is raining, When Daycraft has time?

    This way they can take a video, and consult with me on what to do next. I do not like to complain, however, we are so close to taking care of this.

    Please tell me what you (Daycraft) think about my suggestion. Thanksgiving is coming up, I hope to give thanks for no more leaks.  

     

    Business Response

    Date: 11/02/2022

    Upon further inspection, it has been determined that our customer's roof is the source of the leaks, not the new patio cover. He is now in the process of purchasing a new mobile home roof-over system from us, so we consider this complaint resolved. Thank you.

    Customer Answer

    Date: 11/02/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


    Always a pleasure talking to *****, and the Daycraft family. Looking forward to doing business Daycraft for years to come. I apologize for any

    miss understandings on my part. Looking forward to many years under my new roof. *****, is the kind of person you would like as a neighbor.

    Thank you for being patient with me, during this process.  Happy Holidays. And ...As Spock would say, "Live long and prosper".   

    ****** ****.

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had business install awning (roof) over the deck. I called in 2018 about a leak. I was told someone would be out to take care of it. Saw no one but chalked it up to covid. I called again in Aug. of this year only to be told my work order had been pulled and put away. The person said they didn't know why that had happened. They were going to send an e-mail to the president of the company, and that he would call me. Contacted the business two more times. Told the same thing. Have never received a call from anyone to take care of my problem.

    Business Response

    Date: 10/19/2022

    Business called BBB with there response.

    There is only a one year guarantee on the patio covers which we called and told the consumer. We are actually going to be in her area tomorrow and will be resealing the cover for her which she is aware of as well.

Dacraft MFG Factory Direct is BBB Accredited.

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