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Business Profile

Chimney Cleaning

New Buck Chimney LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Cleaning.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/2024 New Buck Chimney performed repair and cleaning work on my chimney. They were paid $1000 for that service at the time of work. I also ordered a chimney cap in which a deposit of $1196 was written with a separate check to the owner George F*****. Several calls were made to New Buck Chimney requesting an installation date which they provided but never performed claiming various reasons. It is clear that New Buck Chimney has no intention of installing the chimney cap I ordered from them. I gave them a deadline of 6/8/2024 to have it installed which Ed agreed to but did not show up thus the complaint with you. They claim to be a BBB member on their invoice. Thank you.

    Business Response

    Date: 07/01/2024


    Hello this job is done complete

    Customer Answer

    Date: 07/05/2024

    I accept the business's response to resolve this complaint.



    Regards,


  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8.31.23, they installed a new stainless steel liner in my chimney. It worked for a couple of months, then it began smoking up the house.  I contacted them in November, and the vm says the person you're trying to reach is not available. Then I texted him.  He said he would come out in February. Then he said one of his crew was hurt in Columbus, and he couldn't get out. I have not heard from him since. 

    Business Response

    Date: 04/05/2024

    4.5.2024 BBB received a phone call from Ed R****** stating he has been in touch with the consumer and a service call will take place weather permitting.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29, 2022, we had this company sweep our chimney (invoice/receipt attached). We've used this company several times, and have never had an issue with their sweep services (this time included). At the time of service, they recommended a new chimney cap ($209.95 + tax) and advised they would be installing for many people the next day. I agreed, asked for this to be added to my invoice, and pre-paid this extra amount alongside my payment for the sweep.

    They did not return to install the cap that was paid for. I was initially able to speak with the office manager, who rescheduled the installation after realizing that they hadn't completed it. No one showed on the rescheduled date. The office manager has since stopped accepting and returning my calls. I was able to speak once with the owner a month or two ago. He cited medical issues causing delays, so I gave him time to make things right. Unfortunately, he's since be out of touch since (hope he's okay), and I'm unable to reach anyone in the company to help resolve this.

    At this point, I'd be fine with having the work completed (cap installed) or a partial refund of the invoiced amount to deduct the $209.95 cap & associated tax.

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called New Buck to clean our chimney - after waiting three hours and another three weeks, they never showed up or returned calls. We had another company come out to inspect and clean the fireplace/chimney. They found that the liner we had installed by New Buck was the incorrect size and had caused a chimney fire toward the end of last year. The liner has cracks, glazed creosote, and is a fire hazard. In addition, the masonry work was done incorrectly and not up to code. The estimate to replace their work is $6,600.

    The company still has not returned phones calls. In response to a ******** review - here is the response I received from the "new owner"

    Eddy R******
    Who are you if your cat poops bigger turds than you are I wouldn't want to clean that up either lol probably your a bad customer or maybe they are busy stop talking on the megaphone about the negative stuff they have been struggling since the COVID NOBODY wants to work one person trying to do everything way to go he keeps on trucking along because he tries his best give him a break your not going to freeze anytime soon calm down ?? they are doing their best nobody wants to work only the one who cares your tearing him apart he takes it seriously and is trying he's had bad employees since **** ****** has passed away can't find nobody like him
    4w
    Eddy R****** Can't sleep at night because of people like you ?? if you do something good for somebody they won't review nothing if you do something that makes somebody mad they get on the megaphone and complain and try to ruin people's life that goes out and works a… See more

    Absolutely a horrible company to do business with!!!

  • Initial Complaint

    Date:08/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired a chimney company to place a stainless steel liner into out chimney to prevent chimney fires. The company informed us that we had a crack in out flue and that this could cause other fires. We agreed and paid the full price for the liner to be installed. We recently had a new company come out to do our yearly inspection and cleaning and we were informed that our liner was only partially completed and that there was now creosote in between the liner and the flue which is hazardous. Along with the enhanced fire risk we were also informed that this could cause carbon monoxide to leak into out home resulting in harm and potential death to humans and pets. I made an appointment with the company for them to come out and verify that their work was done properly. It took one week and multiple calls to even get a hold of someone at New Buck Chimney and they canceled my appointment moments before the expected arrival time. We rescheduled for the nest week and then no one ever showed up. Now they will not answer my calls at all. We have the original quote and Bill if needed.

    Business Response

    Date: 10/12/2022

    Per phone conversation with Ed, depending on when this work was completed, he is thinking this was done before he and his partner bought the company.  He is willing to come out and take a look at the work.  Please call him ###-###-####.  

New Buck Chimney LLC is NOT a BBB Accredited Business.

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