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Business Profile

Shoes

Gatsbyshoes LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve ordered two pairs of Gatsby shoes (size 10 US, Europe size 44) and each time they have sent the wrong size. On both occasions, they have told me I have to pay the return shipping even though it’s their mistake. All I want is them to send me the correct size shoe and postage to send back the incorrect ones.

    Business Response

    Date: 08/20/2022

    The customer complain is invalid as we never sent her a wrong size, she ordered a size 10, and we sent her size 10, we already told her the size 10 is a size 45, but she keeps on ordering the size 10. 

    Customer Answer

    Date: 08/23/2022

    you can see from the sizing chart attached ( on their website) that a size 10 is a 44 not a 45.  

    Business Response

    Date: 08/23/2022

    Our size 10 is a size 45, if customer is not happy with the sizing, please return the shoes to us so we can issue  refund.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased online a pair of shoes from Gasby shoes order #gatsbyshoes ***** for $58.50 on 11/16/2021 The Oxford Derby Orthopedic Leather Brown shoe size 11 normal width. The shoes were of inferior quality and I sent them back within the 30-day time frame allotted for a refund, by registered mail which costs $21.00 from the Woodbridge Post Office, Woodbridge, NJ 07095. I followed up by email with customer service several times and they just kept asking over and over for the return information which I had sent in the past. It was just a stalling technic. They do NOT comply with their return policy, and I'm requesting a $58.50 refund for the return. Your help in this matter is appreciated deeply appreciated, for this situation has gone on for too long! 

    Business Response

    Date: 08/09/2022

    We have refunded the customer for the return. Please note that for us to be able to process returns asap, customer needs to include the name or order number so it would be easy for us to identify the owner of the return. Refunds take time if we cannot find the owner of the return. In this case, the return has been located and a refund has been issued.

    Customer Answer

    Date: 08/10/2022

    As I understand their response, it states that a refund has been issued? They never issued me a refund, and all of the information need for the refund is in the complaint. Waiting for the refund!

    Customer Answer

    Date: 08/10/2022

    Via BBB Ticket:

    This is a follow-up to my email not accepting Gasbyshoes' response. I received a subsequent email from Gatsbyshoes stating that they have issued me a refund. I'll be checking to see if a refund has been issued to my credit card.

    Business Response

    Date: 08/10/2022

    The customer can check with the bank for the refund issued.

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase shoes from this company.
    This is a tracking number for the product. ******************
    If you use this tracking number from there website You will see that it made it to Sumer Washington on July 12 2022 has never moved from there.
    I ordered it 6/22/2022 and they say I can’t get a refund till I get the shoes. I can’t get the shoes because they have stopped in shipment.

    Business Response

    Date: 08/08/2022

    In regards to customer's concern, we have emailed customer to follow up with USPS as the order is with USPS,The customer needs to contact the courier as the order is under Customer's name, here is the information we emailed to customer, Tracing number ****************************** USPS tel. (+1 800) 222 1811 https://www.usps.com/

    Customer Answer

    Date: 08/09/2022

    I called USPS and they say they don’t have the package. This is the dispute: they say they sent the package: USPS says no they don’t have it. I have told them that and they still keep referring to the tracking info. it has now been 40+ days since that happened. According to there WEBSITE nothing should take more than (30 business day). 

    Customer Answer

    Date: 08/10/2022


    Here are a few of the text updates I get from USPS. Take note of we’re package isn’t. 

    Business Response

    Date: 08/10/2022

    The shoes have not been returned to us as customer did not call the courier to follow up, we can refund when the shoes has been returned to our warehouse.

Gatsbyshoes LLC is NOT a BBB Accredited Business.

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