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Business Profile

Handmade Art

Celestial Crystal Creations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handmade Art.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on March 22nd, they hadn't shipped my order by April 22nd so I canceled my order because it was a birthday present i wasn't going to be able to give the person anymore because it was past their birthday. I canceled my order both on their website and the app they use for purchasing. I never got a response. I tried to reach out again through the purchasing app and got a response that they will get to it. May came and nothing ever happened for a refund or anything. It still said my order was processing. I reached out again and no response from them. I filed a complaint and then I got an email saying it was canceled. I waited 14 days for the refund and reached out again with no response. A few weeks later they sent me a video of my order. I replied that I had canceled my order and wanted the refund. They never responded. I looked up their business and it said it was possibly a scam so I reached out to them over Facebook and sent them the link explaining they were possibly a scam company. They replied and told me that they are having fraud problems and cant refund me yet and that was the beginning of June and I still have not received a refund. They stole my money from me. Its been three months.

Celestial Crystal Creations is NOT a BBB Accredited Business.

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