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Business Profile

Roofing Contractors

Jim Hughes Roofing & Seamless Gutters
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am rejecting this response because: I didn't have a conversation with jim about putting the shutters in my garage,  that was impossible,  I was in costa Rica on vacation,  and I didn't contact the association and ask them to buy them,  they didn't take them down or misplace them jim did. If he wasn't going to return for some time to finish the job he should have put them back up so nothing would happen to them.. again I feel it's his responsibility 



    Regards,



    ***** ******

    Business Response

    Date: 10/12/2022

    Mr. ******’s house is
    one of the 100 or more houses in the *********** ******* condo development that
    we resided at least one side of the structure and then painted the entire
    structure per insurance claim.   We removed
    his shutters as we did on all the other houses and told him it would be sometime
    next year 2022 before we found a reliable painter.   His shutters were placed along side his
    garage and we told him he could move them into the harage if he preferred
    to.   Since then, we have painted about 60of the housed and re-hung the existing shutters that were either where we left
    them or from where the homeowner had stored them.   This is the only house where missing
    shutters have become an issue.   Mr.
    ****** approached the condo trying to get them to purchase him new shutters,
    when they refused to, he came after us.   If you want to delve deeper into this ongoing situation, contact the service
    manager for the *********** ******* condo association.

Jim Hughes Roofing & Seamless Gutters is BBB Accredited.

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