We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Club 51 Fitness
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently still at home recovering. On July 16, 2023, I had a double-nodded brain bleed aka a large stroke.
    My POA called several times and tried to cancel my membership, due to my condition. She was told I needed to come in, mind you I was intubated, highly medicated, and unable to do so. After having bypass surgery and a second surgery to install a shunt, I am unable to do any type of strenuous exercise. I am just now able to be left alone and not need 24/7 care.
    I am sending in my key card and asking again for you to cancel my membership.
    Should I ever be permitted to work out again, I might consider coming back.
    As of right now, I'm asking for my membership to be cancelled, and if possible, a refund dating back to july of 2023,

    Business Response

    Date: 06/04/2024

    On March 3, 2023 Colleen Reynolds membership status was changed from 'Active' to 'Freeze'. A freeze status is applied at the request of a member. If a person wants to maintain their membership but will not be using it for an extended time, they have the option to but the membership on Freeze which changes the monthly dues from the normal $35 to $10. Colleen Reynolds membership remained in Freeze status until we received a letter from her on 5/31/24 requesting to cancel her membership. Included in the envelope was her Club 51 Fitness scan tag. Colleen Reynolds membership was cancelled 5/31/24. In reference to receiving cancel request via telephone, I am unaware of these calls or requests. It is our policy that we do not accept cancellation over the phone. Our staff is trained to advise members to come into the facility to sign an electronic cancellation form or send a certified letter if they have moved from the area. Had Colleen Reynolds POA come into the facility with the POA we would have cancelled the membership at that time. The cancellation policy is to protect the member and the business. To reiterate, Colleen Reynolds membership has been cancelled and there is a $0 balance owed. We wish her well and a speedy recovery.  

Club 51 Fitness is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.