Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Hardware Sales

Rocky's Ace Hardware, Inc.

Reviews

This profile includes reviews for Rocky's Ace Hardware, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rocky's Ace Hardware, Inc. has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromBenita C

      Date: 06/09/2025

      1 star
      Went in today for two items with my toddler. Long line of customers with one person manning the register and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.