Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ******* took $2,725 and never provided goods/services.
  He broke the contract 3 ways:
  Project to be started in summer months
  1 week notice to be given before start
  Ohio Utilities to be contacted to mark property in advance
  **** was hired on 06/11/22 after verbally promising to move us to the front of his schedule, because of new grass seed
  On 06/13/22 **** texted that his goal was to complete project “by the end of June.”
  From 6/27-7/8 I texted **** 4 times, called once. **** texted on 7/12, “you’re about third in line and we do 1 every 3 to 4 days.” I asked to be moved up and got no response.
  8/24 - texted **** for update and he responded “I’ll have to check tonight” and never replied.
  8/30 - texted Doug. He replied “we’re getting ready to schedule you.”
  Nothing from **** for 3 weeks. Texted him on 9/21, asking “will you be coming next week?” He texted, “Thursday or Friday. Yes.”
  9/28 - I text **** to call Ohio Utilities and he replied that he would.
  9/29 - **** texts me he'll be back in town on 10/4, and “that’s about when the job will start.”
  **** didn’t reach back out to me again until our attorney sent a demand letter on 10/18. **** texted me that he would begin next morning. This would put start of project 4 weeks past the end of summer. **** only gave 12 hours notice. Ohio Utilities had not marked property. All three were in violation of the contract.
  On 10/18 **** admitted in writing that he overbooked his company’s schedule and that he often does the markings himself instead of calling Ohio Utilities. **** apologized for all of the delays and said he would issue a refund by “end first week Nov.” **** said, “I have great reputation and would never just take or hold deposits…I have no problem refunding and should receive by end first week Nov. Sorry for the delays.”
  We wrote **** again on 11/10/22, asking him to send the refund. He has not replied and has not sent a check.
  We expect a full refund of $2,725.
  Thank you for your help with this matter.

  Business Response

  Date: 01/31/2023

  We are very proud of history of conducting business in Greater Cinti and Dayton.  We have excellent ratings and reviews and are a preferred contractor in area.  

  The past few years have posed extreme challenges with the turbulent scheduling. demand, labor and supplies.  Unprecedented delays have occurred and we responded each time to Mr. ********* concerns.  Mr. ********* was very eager to begin the installation  and we were eager to provide it.   We indeed called the utilities to be marked three times, unfortunately could not start the project immediately after markings. Markings of utilities is a minor process as we also provide our own markings as we have the equipment to do so and is often the case when we begin first day on job. Markings do not dictate us starting is just a preliminary process before we begin.

  Rather than dispute contractual items, the point Mr. ********* is making is that he has not been refunded his deposit after he cancelled the installation for have to wait too long.  We have never had to return a deposit, this is a first as he cancelled the install.  We can certainly understand the cancellation given the 2-3 months lead time.  Other customers waited 3-4 months for their system to be installed, but again we have never had a cancellation in 21 years.  

  We are looking into refunding the project.  We do not have a policy on refunds due to customers cancellation (again a first) but certainly understand his expectations.  

  We will notify Mr. ********* when refund is made.  

  Customer Answer

  Date: 02/03/2023

  
  
  Complaint: ********
  
  
  Response will be accepted once refund check is received and clears, or cash/PayPal/Zelle is received. 
  
  
  Best,
  
  
  
  **** ********

  Customer Answer

  Date: 02/16/2023

  Good morning. I would like to reopen the dispute with Lawn Sprinklers. It has been over 2 weeks since Mr. ******* said he would refund us and he has never communicated with us in any capacity. He has still provided us absolutely zero goods or services, but continues to keep our money. 

  
  

  Thanks,

  **** ********

  Business Response

  Date: 02/16/2023

  The concern from the customer is that he would like the deposit returned for the installation of system. He also indicated that he never received the service. 
  The fact of the matter is, once again, that the customer was on the schedule to be installed, and after not being able to 'move him up' in the schedule, he then went on vacation and asked that we install when he retunrs.  He then fell back in line as a result of not haveing it installed during the week he was gone.  He cancelled the agreement (which had never been done ion 21 years with us) the couple days before we were moving equipment around and materila to start his install.  This caused a disruption in the schedule.  We had causotmers waitng for several months last year to get installed with no issues.  Nevertheless, I told homeowner I would look into returning deposit.  A deposit return had never beem requested at this company and since this incident, we have implemented a policy,.
  
  Since then, after being ill, I was reminded of the refund.  After the accounts and finances were on hold from this company as a result of a possible merger that did not develop, the finances needed to be reconciled.  Again, I repsonded to customer I would make sure he receives it.  I by no means felt I needed to explain the details of the merger.   We have plans on issuing a refund, once the finances are reconciled for 2022.  Thank you.

  Customer Answer

  Date: 02/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Response will only be accepted when refund is received. Mr. ******* should be encouraged to communicate timing and logistics of refund ASAP before we are forced to take further action.

  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 02/24/2023

  Customer layed out information pertaining to his reason for the refund  We also layed out the history and sequence of the facts.  Customer refuses to accept the real facts.  However, we responded ;to these BBB notices, and to continue to respond in this manner through BBB is redundant.  All the customer needs to do is read the responses we made, and he will get his answer.

  Customer Answer

  Date: 02/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Mr. ******* promised refund on October 18, which was more than 18 weeks ago. It is time to for next steps. The court can decide if it is reasonable for him to keep money after breaching the contract three ways, as proven by the text messages.

  **** ********

  Business Response

  Date: 03/01/2023

  This email is in reference to a complaint for a refund to Mr. *********.  We have looked into the matter, and it is apparent that Mr. ********* does not want to move forward with the installation.  Should he change his mind, we would be more than happy to discount the install for he system by the refund amount of $2750.00, effectively installing it way below cost.  Otherwise, we will refund the $2750 deposit to Mr. ********* either in equal parts, or whole by April 30.

  
  

  Please advise if there is any other information you would like.  Thank you.

  Customer Answer

  Date: 03/09/2023

  
  
  Complaint: ********
  
  
  I appreciate that Mr. ******* again agreed to issue the refund. However, since Mr. ******* had already promised a refund 20 weeks ago, it’s hard for me to be too encouraged. Since he also admitted that he “forgot” about the refund, I would like to remind him via this forum every two weeks until this is actually resolved. I am happy to receive the money in installments and will avoid court if he has completed the total refund by April 30. I will accept check, cash, or PayPal. Please remind him that banks will require he spell my name correctly. 
  
  
  

  
  
  Sincerely,
  
  
  
  **** ********

  Customer Answer

  Date: 05/01/2023

  Good afternoon. 

  
  

  Can you please reopen the complaint with **** ******* of Lawn Sprinklers?

  
  

  It is now May 1st and he has not issued the refund. 

  
  

  Thanks,

  **** ********