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Business Profile

Remodel Contractors

Chardon Kitchen and Bath, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Husband and I ordered kitchen cabinets a year ago in August of 2021 as of Aug 2022 they are still not finished with the cabinets yet. They keep reordering the wrong size or color of a couple cabinets and they keep coming in wrong color or size

    Business Response

    Date: 09/15/2022

    The company we are dealing with for the Cabinets name is ******** and when the kitchen were installed there were cosmetic issue with three of the doors that we have reordered multiply times.   Each time we have received the new doors they were either the wrong size or the stain did not match the new kitchen.  In my opinion this is completely unacceptable and should never have taken this long to get resolved.  I have been in direct contact with the VP of Sales as well and the VP of Operations weekly at ******** for status updates.  Any and all information that was given to us by ******** was relayed to the customer so they were kept in to loop.  ******** has tried color matching the stain 7 times with the last one being this past week.  ******** is bringing in a color match specialist this Tuesday from ******* ******** and have ordered new doors to arrive at their facility this coming Monday.  My hope is this time they will achieve success and get us the doors we need to complete this very important project.  Please, know that every job is important to us and we have every intention of making this right.  We have also not collected the final payment from our customer until the job is 100% complete.  If you need documentation showing the open balance I would be happy to provide that information.

     

    Regards,

     

    ***** *******

    Chardon Kitchen and Bath

     

Chardon Kitchen and Bath, LLC is NOT a BBB Accredited Business.

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