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Business Profile

Family Entertainment

Triple Crown Family Fun Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Triple Crown hosts an indoor soccer league at their facility. I (****** **********) signed up all 3 of my children to play in this league. I also volunteered to Coach a Triple Crown "House Team" that my 2 oldest children were to play on. During our 2nd game of the season the staff at Triple Crown decided to call the police and physically ban parents from the facility for bringing in bottled water in the facility. Due to this aggressive effort to keep parents to bringing in water for themselves and their children playing in the league. As a result of this we were unable to have enough kids to play due to many of our players parents no longer being permitted on the property. Therefore we had to forfeit the remainder of the season and all parents requested refunds. This happened on 1/30/2024 and no one at Triple Crown is willing to communicate with us in regards to giving us a refund for our player registrations. I am seeking a refund for our player registration fees.

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