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Business Profile

Garbage Removal

H&D Volume 2 Trash & Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has been paid for service of Trash pickup and they will not respond to repeated calls. I have been blocked from phone calls and social media. Have attempted sever times to contact them and are unable. They have been paid for services and are refusing to execute such service

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/30/22 I received a chat message on Facebook from this company asking me to cut back my trash bags to 5 or under per week The limit per the business is 10. They confirmed that 10 is the limit but say its only on certain days. Their list of rules say otherwise. They could not state which days that 10 bags were allowed. I had previously addressed them about not showing up on the scheduled days to pick up trash and my rate not being pro-rated. They often don't show up and they will charge your account anyway. They refused to fix this. I told them i no longer want their services and want a refund. They refuse to refund my payment for end of November to end of December. Horrible company with horrible social skills. Wouldn't recommend to anyone. When you try to fix the problem they use terrible curse words and harass via social media.

    Business Response

    Date: 12/13/2022

    The business stated that they asked you to assist them in lightening your garbage in both weight and amount. The limit of 10 bags is only for holidays.  Business stated they would refund a portion of the prepaid amount.  They have provided service, so the refund will be for $13, which is half the amount.

     

    Customer Answer

    Date: 12/14/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because: This is not true. The limit is 10 on every day. I have never been over 10. I paid a month ahead of time and I canceled my service s I need a full refund. They didn't touch my garbage from Nov 30th and on. 

    Regards,

    ******** *****

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn’t pick my trash up the whole month of November while being paid to do so. I tried to communicate with them but they blocked me, so now we will go this route.

    Business Response

    Date: 12/13/2022

    Per the business, the last payment from the consumer was from October.  No payment was provided for the month of November.  The business does not service the area that the consumer lives in any longer.

    Customer Answer

    Date: 12/14/2022

    [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 

    Complaint: ********

    I am rejecting this response because: 
    I have receipt for month plus photos of conversation with dates 
    Regards,

    ****** *****

H&D Volume 2 Trash & Disposal is NOT a BBB Accredited Business.

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