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Business Profile

Telemedicine

Glow MedSpa, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telemedicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 1, I paid the company $290 to start ***********. I was told I needed to get the app and schedule a consultation appointment, so I scheduled one for Nov. 5. Before that day, I was told by different staff that Dr. H*** needed to reschedule, and then told nevermind, he could see me at the original time. I waited for an hour for the doctor to contact me. I then followed up and asked via text when the doctor would be calling. I was told the doctor told staff that he had already spoken to me. At this point I thought it was a scam and asked for an immediate refund. The doctor did call me after that and when I asked if he forgot about me he said it was an oversight. I said I was no longer comfortable trusting the company and to put everything on hold.

    Erin left a voicemail a day later saying Glow would issue a full refund. I waited for 20 days and did not see anything in my bank account. I tried contacting Glow multiple times and left voicemails to call back, they never did. Finally I texted Erin a few times saying I needed to get a call back. She finally called back, and her response was nothing short of unprofessional and downright cruel.

    Erin said she did issue a refund, and when I asked her when, she said she could not tell me that information. She then mimicked my voice and when I asked if she wanted to hear what happened to me (with Dr. Huff) she said she didn't care. I then asked if she was the manager, and she said rudely that she was the only one I would be talking to. I asked if I should call back if I didn't see the return charge (again) and she said she hoped she would never speak to me again. I told her I was going to be filing a BBB complaint and she said she really hoped I would.

    I then noticed the address was taken off the website right after that, which I am not sure is legal.

    I have asked the company to speak to the owner since then and not heard back.

    I would not trust this company with your money and definitely not your body!

Glow MedSpa, LLC is NOT a BBB Accredited Business.

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