Complaints

This profile includes complaints for Altitude Trampoline Park's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Altitude Trampoline Park has 2 locations, listed below.

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  Altitude Trampoline Park

  7522 Beechmont Ave Cincinnati, OH 45255

• 

  Altitude Trampoline Park

  4786 Fields Ertel Rd Symmes, OH 45249

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a pass online on the altitude trampoline website and did not use all of them in the time. I have four passes that I never was able to use and they're not allowing me to use them past the expiration. I am trying to use them.
  Before I go to my credit card and dispute the transaction since I never got to use them I am submitting a claim to make it right.
  Booking reference number ******** & ********
  
  I am requesting four jump passes

  Business Response

  Date: 03/04/2025

  Hello,

  My name is Micailah and I've been in communication with ****** on two separate occasions and on both I've shared with her that her seasonal sale pass has expired. I've shared a screenshot with her that identifies her two accounts and when both tickets have expired. She also shared with me that she's used to getting free passes when she has asked in the past, but I've let her know that our company has been cracking down on the free passes that have been given out, and I'm unable to give her free passes since hers are expired and she's redeemed the majority of them. 

  Our number is ###-###-####

   

  Micailah B****

  General Manager

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  
  
  
  Regards,
  
  
  
  ****** *****
  
  

  Customer Answer

  Date: 03/14/2025

  I called my credit card company and already disputed the transaction ,so nothing further needs to be done. Thanks so much

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a one year pass for my nephew in Feb 2023. After one year - in Feb 2024, I noted they charged me $106.18 - without me authorizing the payment.
  This company is one of those that saves your credit card numbers and then keeps using it without telling you.
  I saw a similar complaint by another individual from last year, where they refunded money with the excuse that it was a system glitch - does not seem to be the case since this is happening to me as well - now in 2024. They are not fixing their system and keep charging people.

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August ‘22, I purchased jump passes for myself and my son. I discovered the next day that my pass wasn’t necessary; I could get in for $2 with my sons pass. I canceled my pass, Altitude cancelled his pass as well but did not refund it. I ended up having to do a chargeback on my card for it.
  
  Today, seven months later, I received a notification thatAltitude had placed a charge of $10.73 onto that same credit card (the cost of a jump pass plus taxes). I have no agreement with them in place for them to do this, I have not had any agreement with them since the passes were cancelled last year.

  Customer Answer

  Date: 04/19/2023

  Update to this complaint; Altitude did refund the charge. They told me that they’d switched to a new system for billing and subscriptions, and it had deactivated several customers’ previous jump passes.