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Business Profile

Amusement Parks

Rockin Jump

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a membership a little under one year ago. I was not provided any information on my membership (hard copy of the agreement, email, or otherwise). When signing up for the agreement, I was easily able to do so with a company representative at teh front desk. However, when attempting to cancel the membership, the representatives at the front desk refused to do so. Their response was, "I am not authorized to cancel a membership, only you (the customer) are authorized to cancel the membership." I stated the fact that I was standing infront of them, with identification, and wished to cancel the membership. They would not do so.

    Other facts you may be concerned with:
    1. Customers are able to find links to begin membership at Rockin Jump's website ********************************************, but customers are not able to find ANY information or links on how to cancel a membership
    2. The reason for my cancelation is that Rockin Jump is very agressive on the selling of these memberships, but the last three times we went to their facility in ******, ** they were "sold out" and we as members were not able to utilize the facility. It is my opinion that the company knowingly will book as many parties with as many people as possible to fill the club and then refuse entry to anyone else not there for a party (i.e. membership holders), yet still collect the fees from the membership.
    3. When attempting to cancel my membership, I am required to have an "account number." I am sure this is in their system. However, I do not have any record of ever receiving this, nor any way of retrieving this immediately. I have called the facility several times to which they do not answer the phone, and am waiting to hear back for an email response. Meanwhile, they continue to collect their membership fees.

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased memberships for 3 of the 5 kids i took to the facility. Was not given any info on the membership at the time of purchase. Received an e-mail with membership id's but nothing else. My debit card was hit 30 days later for the membership. I was told by an employee at the facility when I called to question this charge, that I had 10 days prior to the membership expiring to cancel. NO WHERE on the e-mail with the details of membership is this stated! I was not told by an employee at the facility! This to me is unacceptable! I have tried for numerous days with e-mails & voicemails to talk to someone at headquarters with no response. I honestly don't know where to go from here. Thanks

Rockin Jump is NOT a BBB Accredited Business.

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