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Business Profile

Auto Maintenance

Borcherding Collision Center

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Patrick O

    Date: 08/29/2023

    NEVER TAKE YOUR VEHICLE HERE!I brought my brand new car in to fix a small dent in the passenger side door and touch up the paint. What should have taken a week took a month and a half. I will say that they did provide a loaner after having my car for 1 week and I am appreciative about that however how my vehicle was treated is the issue. It took them 5 times to get the paint done right without eyelets and fisheyes. During the painting my windshield was cracked and a large glob of paint dropped on my passenger side fender. Once those were fixed I noticed black finger prints on my light grey leather interior and a new scratch on my driver side fender. They cleaned the interior and tried to buff the new scratch but it is still visible. They said there is nothing they can do about it and it isn't their responsibility. I said there were photos of the car taken when it was dropped off and that scratch wasn't there. The manager acted tough and said prove it, show us the photos. I will be contacting my insurance for the photos and go from there. I can honestly say this is the worst customer service I have ever experienced. I treated there vehicle with respect and kept it clean and in perfect shape however my vehicle was not treated with the same respect. Never take you vehicle here.

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