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Business Profile

Bank

First Financial Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for First Financial Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Financial Bank has 116 locations, listed below.

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    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/30/2023

      My name is ******* **** ******. I have an account with First Financial Bank that was opened previously and I have a desired to close my account. The account is #**********.
      My direct complaint is for horrible and unprofessional customer service by a teller Karen H********* and when I asked to speak with a supervisor the customer service was even more terrible. The branch manager was Dawn H*** at the ********** branch at ***** ********** **** *********** **** *****.

      I recommend customers never to do business or open an account with this bank.

      ******* **** ******

      Business Response

      Date: 09/07/2023

      Date: September 7, 2023

      To: Better Business Bureau
      From: Mark H., Risk and Compliance Design, First Financial Bank

      Subject: ******* ****** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
      more detailed response was sent to you by mail. We apologize for any inconsistencies you have
      experienced, and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Customer Answer

      Date: 09/14/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,

       

      9/14/2023

      Yes, I will ask to close this complaint with BBB. The regional Manager who is Chris C******* stepped in with great leadership and customer service skills. He quickly listened to the situation, refunded the Harland check order funds and waited on the last check written from this account to clear so we can close the account. It grieves me to close the account because I went through a lot to set this account up for further receipt of my ****** and rental property proceeds. But the Branch Manager Dawn H*** who showed no empathy, no customer service skills to my situation and to me as a customer, I chose to close the account and start somewhere else. I recommend that she is taught better customer service skills or terminated. The prestige's branch they placed Dawn H***, I expect better customer service from her. It should not have taken the Regional Manager to step in to do her job and solve the problem. And in normal situations, I expect her behavior towards another customer would have been different. It would not have gone this far.

      Thank you for intervening on my behalf.

      ******* **** ******

    • Initial Complaint

      Date:06/03/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a 500 check from my investment place this was on Friday 26 th may and wanted use it right away but they told me to wait til Tuesday cause Monday was a holiday but it was still not coming out of account so I went into bank and talked to lady there about it she called her managers and they said first I got my money then they said no so I had no money to live on because that was all I had and they did say I would get the money if check went through by the 14 of June which was very hard cause I needed the money plus my payroll money came in on Thursday the 1 of June and social security came on on the second of June which I have to wait til 14 for my livelihood o find this very unfair and cruel to me and they also closed my account so I have to get another checking account this is an awful thing that shows the powerful over the weak is unfair need my money and my account back

      Business Response

      Date: 06/13/2023

      Date: June 13, 2023

      To: Better Business Bureau

      From: La Kishia M., Risk and Compliance Design, First Financial Bank

      Subject: ******** *** ********** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
      more detailed response was sent to you by mail. We apologize for any inconsistencies you have
      experienced, and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.
    • Initial Complaint

      Date:05/18/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      compaint against my bank,,, a bank of which I have an Home Equity Line of Credit account, amomg 2 other accounts, the account of issue is a interest only HELOC, an account that was opened in 2006, let me explain that my home at the time of the opening of the account, was not zoned a flood zone, probably because we never flood here, but anyway, in and/or about 2012, we were re-zoned , rezoned as a flood zone, my primary mortgage holder at the time (*****),,, and my HELOC holder First Financial, they placed lender placed Flood Insurance, or Forced Flood Insurance, the issue/complaint that I have is NOT with the fact that FEMA forced the lenders into this predicament, the issue is with how, specifically, First Financial has taken advantage of this, they (First Financial) as well as *****, and my current mortgage company, of who is **** ******,,, they all placed the insurance on my house, and I paid,,, it was always reflected on my balance, and monthly payment, but First Financial, not only placed the insurance, of which put me over my credit limit at the time, now come to find out, via a refinancing that I closed on on 4/17/23, a refinancing I initiated and completed with my current holder: **** ******,,, bottom line is that First Financial charged me an extra $7000 for,,, for what they call, accured interest for the lender placed insurance, of which I paid,,, every month, let me add that I always paid more that the interest on my $70,000 line of credit, and watched over the years the balance decrease, as was reflected on my account details, on my statements,,, nonetheless, come to find out that the pay off amount on 5/17/23 was more then my original line of credit,,, it stinks to High Heaven,,, and I do have screenshots,,, and other documentation,,, it is very wrong,,, I would apprecaiate some help in recovering the funds that were stolen from me by First Financial... Thanks, ******* ** ******** *** **** **** **** ************* *** ****** ###-###-####.......

      Business Response

      Date: 06/01/2023

      Date: June 1, 2023

      To: Better Business Bureau

      From: Lori V, Risk and Compliance Design, First Financial Bank

      Subject: ******* ****** ********, *** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
      more detailed response was sent to you by mail. We apologize for any inconsistencies you have
      experienced, and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Customer Answer

      Date: 06/06/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ****** ******** ***
    • Initial Complaint

      Date:05/05/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like the the other complaint I was contacted by James M***** supposedly of First Financial bank about a loan that I was approved for...as with the other complaints they needed banking info for the repayment and deposit funds..A deposit was sent to my account and shortly after this man (James M*****) calls and says a mistake was made that the wrong loan amount was sent by mistake and said I needed to send it back via (zelle) which I did only later to discover that my account was frozen for depositing fake checks.. apparently Mr M***** is depositing fake checks into accounts and then having you, me send the deposit back not knowing of the fake check deposit...turns out the check he put into my account was from ******** department of revenue..with that said my bank account was closed for numerous violations and now I may have charges to deal with..

      Business Response

      Date: 05/23/2023

      Date: May 23, 2023
      To: Better Business Bureau

      From: Mark H, Risk and Compliance Design, First Financial Bank

      Subject: ******* ***** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great pride in the service we deliver.  Your feedback provides us the opportunity to address your concern and bring it to resolution. 

      Due to privacy, a more detailed response was sent to you by mail. We apologize for any concern or inconvenience this situation has caused you. If you have any questions on this matter or feel as though your concern has not been resolved or addressed, please contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5 pm, Eastern Time.


    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have opened First Financial Checking Account# XXXX**** on 02/18/2023 and I have deposited 100$ through my DCU Debit card while opening the account. My online account worked on that day and it looks like they have disabled the account in next few days. I have contacted their customer service on 02/27, who was able to transfer me to a Cinciannati local branch and the branch folks requested for some information reg reason for opening the account and how the initial deposit was made. I have answered them and the representative stated that he will respond back on the status by following day. I never got a call back and I have contacted customer service rep named ****** ***** (03/03) who was not at willing to help. She requested me to stop by the branch and I have mentioned that I stay farther from the nearest branch and I do not have plans to travel to Cincinnati for next few months. I have advised her to close the account and return the opening deposit, she resisted for that as well.
      If the bank is unable to help customers online, why did they allowed me to open account online and took my initial 100$ deposit.

      Business Response

      Date: 03/15/2023

      Please see attached

      Customer Answer

      Date: 03/16/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** ***********
    • Initial Complaint

      Date:12/20/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 21 2022, I called to close our three accounts with First (2 checking and 1 savings). Within 10 days, checks were received for 1 checking and the savings, but the 3rd account check has not been sent. On December 12, I called to find the status of third check and after investigation they claimed it was sent and I needed to wait. I called on December 19 and this time they said it was mailed to an old address even though 2 were sent to the right address. A manager said that the money could not be sent electronically so they would send an expedited payment and would call with info on sending. This is the end of two business days and no contact yet. Can someone force them to pay my $1258.65?

      Business Response

      Date: 12/28/2022

      Date: December 28, 2022


      To: Better Business Bureau


      From: Mark H, Risk and Compliance Design, First Financial Bank


      Subject: ******* ****** – ID# ********


      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.


      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy, a
      more detailed response was sent to you by mail. We apologize for any inconsistencies you have
      experienced, and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ******* ******

      There is NO EXPLANATION GIVEN other than the response is in the mail. That is the same response that I have gotten for weeks: The check is in the mail, but it is not! Issue will NOT be resolved until a check is received.

      Business Response

      Date: 02/15/2023

      Date: February 15, 2023


      To: Better Business Bureau


      From: Mark H, Risk and Compliance Design, First Financial Bank


      Subject: ******* ****** – ID# ********


      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.


      We have reviewed and addressed your concern regarding a replacement check. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Customer Answer

      Date: 02/15/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* ******
    • Initial Complaint

      Date:08/08/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      currently banks atm machine is working sometimes, sometimes not working, getting hit with fees from other banks to use their atm, my bank refuses to reimburse me for fees, dont like like banks attitude or handling of situation, rude, arrogant, would like to be reimbursed for last 12 months of fees when their atm wasn't working
      dont feel its good business practice

      Business Response

      Date: 08/11/2022

      Date: August 11, 2022

      To: Better Business Bureau

      From: Lori V*****, Risk and Compliance Design, First Financial Bank

      Subject: ***** ******* – ID# ********



      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy,
      you will receive a more detailed response to your concern from us by mail. If you have any questions on
      this matter or feel as though your concern has not been resolved or addressed, please contact our Client
      Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am
      to 5 pm, Eastern Time.

      Customer Answer

      Date: 08/16/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *** *******
    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a Home Equity line of credit with first financial bank on June 15, 2022. My credit was pulled twice within 24hrs from that bank First Financial by a banker name Denise B from their *** ******** *** *** -Suite 700 Cincinnati, OH 45246 office. Denise B said my credit was frozen so they couldn't view it. But on the morning of June 15,2022, I had gotten two three alerts on June 15, 2022, from Transunion, Experian, and Equifax telling me a creditor had requested credit on my credit profile. So, I was confused as to why she said it was frozen when I had unlocked them the day before. I had checked all three bureaus and the entry from First Financial bank was there big as day under my inquiries on all three bureaus. I even sent her screenshots of the inquiries from all bureaus to her in an email to show her my credit was pulled. The next day I woke up to another pull from First Financial Bank. I was livid!! I asked this woman why my credit was run again within 24hrs from that bank. Her response was that it won't hurt my credit. I told this woman please do your research on me that I wrote a book about credit. When someone does hard pull on your credit it will lower your credit score. That is when she claimed that she was sorry and that she will file a complaint with her company on my behave about the situation. My score was lowered down 10 points within 24hrs. Banks are not supposed to run your credit more than once within 30 days because the credit bureaus update once every 30 days. I used to work at a bank before, so I understand the process. This banker was totally clueless about the process, and then she tried to lie and tell me that 2 hard pulls within 24hrs from the same company won't hurt my credit. I am asking that the inquiries be removed from all three of my bureaus immediately. I have reached out to the bank three times about this issue and it's August and nothing has changed so far. This is my last result about this matter. Thanks

      Business Response

      Date: 08/09/2022

      Date: August 9, 2022

      To: Better Business Bureau

      From: Mark H., Risk and Compliance Design, First Financial Bank

      Subject: ******** ******** – *** ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We are currently reviewing your concerns and will contact you to bring them to resolution. Due to privacy,
      we will provide a more detailed response by mail. We apologize for any inconsistencies you have
      experienced, and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ***** ********* Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Business Response

      Date: 08/24/2022

      I have reached out to the client and provided a status update.

      Customer Answer

      Date: 08/26/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,


      ******** ********
    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Financial illegally absorbed my Mother's Estate Account.

      Business Response

      Date: 08/09/2022

      Date: August 9, 2022

      To: Better Business Bureau

      From: Mark H., Risk and Compliance Design, First Financial Bank

      Subject: ***** ******** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We are currently reviewing your concerns and will contact you to bring them to resolution. Due to privacy,
      we will provide a more detailed response by mail. We apologize for any inconsistencies you have
      experienced and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.

      Business Response

      Date: 08/10/2022

      Date: August 9, 2022

      To: Better Business Bureau

      From: Mark H., Risk and Compliance Design, First Financial Bank

      Subject: ***** ******** – ID# ********

      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We are currently reviewing your concerns and will contact you to bring them to resolution. Due to privacy,
      we will provide a more detailed response by mail. We apologize for any inconsistencies you have
      experienced and for any concern or inconvenience this situation has caused you. If you have any
      questions on this matter or feel as though your concern has not been resolved or addressed, please
      contact our Client Service Center at ###-###-####, Monday through Friday from 8 am to 8 pm and on
      Saturdays from 8 am to 5 pm, Eastern Time.
    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $100 deposited into account upon opening. Never used account. Went to withdraw money and close account week of July 11th 2022. Account was previously closed by bank.

      0 phone notice. 0 email notice (I regularly received bank statement emails). 0 mail notice.

      Bank says there is nothing they can do and will not return $100.

      Business Response

      Date: 07/29/2022

      Date: July 29, 2022

      To: Better Business Bureau

      From: Lori Vearil, Risk and Compliance Design, First Financial Bank

      Subject: ****** ****** – ID# ********



      Thank you for taking the time to contact us regarding your concern. At First Financial Bank, we take great
      pride in the service we deliver. Your feedback provides us the opportunity to address your concern and
      bring it to resolution.

      We have been in contact with you to review your concerns and bring them to resolution. Due to privacy,
      you will receive a more detailed response to your concern from us by mail. We apologize for any concern
      or inconvenience this situation has caused you. If you have any questions on this matter or feel as though
      your concern has not been resolved or addressed, please contact our Client Service Center at (###) ###-
      ####, Monday through Friday from 8 am to 8 pm and on Saturdays from 8 am to 5 pm, Eastern Time.

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