Reviews

Review Details

• Review fromMichael E

  Date: 01/05/2024

  1 star

  Michael E

  Date: 01/05/2024

  I purchased an ******* heated bird bath with metal stand as a Christmas gift from Best Nest Inc.The price I paid was $125.99 +$7.56(tax). Best Nest offered free shipping for my order! The bird bath arrived defective. The bath could not be assembled properly. I notified Best Nest customer service and they emailed me a how to video. Nothing worked! I decided to return the bird bath to Best Nest and notified customer service of my plan to do so, asking for a full refund. I was told that I would have to pay the return shipping charges plus Best Net was going to deduct the “free” shipping charges from my refund. I contacted customer service again telling them that this would not be a fair resolution to my problem. The customer service representative said”sorry but that’s their policy “and hung up on me. Best Nest deducted $16.75(free shipping) from my refund. In addition I had to pay *** $19.36 to return the defective bird bath. I feel that the proper course of action would have been for Best Nest to issue a full refund and pay my cost to return the bird bath. Instead they deducted my “free” shipping cost and I had to pay for the return.I think this is terrible business! Best Nest still owes me $36.11. Their customer service is the worst I ever encountered! **** 

  Best Nest.Com

  Date: 01/08/2024

  Unfortunately some customers can have difficulties with assembly of the ******** Troubleshooting and replacement parts were offered without the need for a return. After the customer was warned twice that screaming profanity at the agent was not going to be acceptable, nor change the resolution, the customer was advised the call would be terminated. When the behavior continued, the call was disconnected. Upon receipt of the returned item, our returns department found that the item was able to be assembled using the troubleshooting tactics that we had sent. Our return policy is clearly displayed on the website.

• Review fromCarrie S

  Date: 08/20/2023

  1 star
  I purchased the ********l Illuminator Solar Lamp and Private Drive Sign from Best Nest. The item come as two distinct pieces: the solar lamp and the private drive sign. Instructions were included for the two pieces but not for attaching the two pieces together: the light to the sign. This is becasue it is impossible to do so. I spoke with customer service several times and even they tried to assemble the products to no avail. She then sent me an email noting her frustration in trying to connect the two pieces together. I asked to return the two items as defective since it is n ot possible to attach the light to the sign with the stake that is included. I was told I'd have to pay to send the item back and that the original "free shipping" would also be deducted from my refund. This is just ridiculous that Best Nest does not stand behind their products. What a waste of money for a product that doesn't work and belongs in the garbage.

• Review fromIvvy P

  Date: 07/24/2023

  1 star
  Best Nest advertise Pay in 4 by ****** which indicates this is an accepted form of payment during the checkout process. I wish BBB could offer negative stars so I could submit five negative ones. Unfortunately, I came across all the bad reviews too late after I thought I could split a $329 charge into four payments as that was the process I accepted when making my purchase. They are basically lying to their customers about this form of payment which is still showing on their website. They do not offer this and will charge you the full amount even though you will go through the Pay by 4 option showing you that you have been accepted and what will be your initial payment. You will see that ****** did not process the Pay by 4 option and the full amount will be charged to your bank account. When you contact ****** you are told that is the business's responsibility to set up an agreement with ****** to accept this form of payment then BestNest plays dumb saying oh ****** was supposed to do that for you and that you need to call them. What a bunch of crooks and dishonest people; only an idiot could believe that lie. I tried to stop my order, but after they took the amount in full from my bank, there was no turnaround and they won't be canceling anything for you, typical shark business!. Beware and DO NOT BUY FROM THIS MERCHANT

• Review fromLois M

  Date: 06/29/2023

  1 star
  Ordered a personalized mailbox from them on June 31 2023 received my order with wrong spelling of my street name. They said they would redo the item. They stated NO refund when it was not my fault. Still have not received the corrected replacement. Its now 2 month later. Asked to be compensated in some way for my long wait of my item being delivered, BUT they said we cannot do that. I feel this is really Poor customer service on their part. Please just stay away from ordering any products from this Company.

• Review fromRenn N

  Date: 06/01/2023

  1 star
  Beware of ordering from Best Nest. If you want to return an item, you have to pay return shipping. Additionally, if your order qualified for free shipping, once they receive the item, they will ALSO deduct shipping. So, you’re paying for shipping twice!!! If there are multiple items in your return, they have even more creative ways to scr…w you!!! There are so many more credible, customer-friendly companies out there. Keep looking.

• Review fromJacqueline S

  Date: 02/16/2023

  1 star
  Terrible customer service. I was seeking a part that wasn't in the box as it was supposed to be. I was told to contact the manufacturer because it was past 30 days. The manufacturer said they would honor a claim from BestNest. I called BestNest back to ask them to file a claim with the manufacturer and Beth H**** said she didn't care if my family member had ALS, that I should've checked the contents sooner, that it was my fault and they weren't going to file any claims so I can get one leg that was missing!

• Review fromLaura S

  Date: 12/09/2022

  1 star
  The bird pole hook stated 14” long on website. Hook was actually 12”. To get a fecund I would have to pay for shipping. I paid to ship it. Two Tim’s price of product. Not happy with the product or customer service. I will never shop here again.

• Review fromMichael B

  Date: 07/31/2022

  1 star
  On 6/16/22, I ordered the ******* *****n Farmhouse fencing for $469.13. It turned out the fence was not as tall as I thought, so I arranged through customer service to return the items for a refund. While the return was in progress, on 6/21/22, I ordered the Panacea Triple Arch Border for $469.13 and that was received and is exactly what I needed.However, on 7/7/22, BestNest informed me that I was not entitled to my refund, as the items were received "damaged" in the shipping "container". I had returned the items in the exact same two cardboard boxes they were received in. The boxes shipped to me, were flimsy cardboard, held together by tape and contained zero packing materials for safe shipping. That was exactly how I returned them to BestNest. In fact one of the two boxes was never even opened by me. BestNest sent me photos of the "damage" and the "containers", both which proved nothing to me. We tried our best to reason with them, but BestNest insisted that I damaged the product and was not entitled a refund. Even though I clearly showed good faith by placing and paying for my 2nd order prior to receiving my refund, BestNest stands by their decision. Thankfully, companies like **** protect the consumer from companies like BestNest and we will resort to disputing the $469.13 charge.I very rarely write reviews like this, as it is hard enough these days for businesses to succeed, however in this case, the consumer (their customer), has not been treated fairly.***************************