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Business Profile

Body Care

The Keeper

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Body Care.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a menstrual cup from The Keeper Inc online shop (****************). I was charged and sent a confirmation email (see screenshots attached) but the product never came. I tried calling the number listed in my email confirmation, but the number is not active. I tried calling other numbers on the website, but they are not connected to the company. I tried emailing the company, but they have not responded. I looked at their ******** site, and there is not way to contact them via the site, BUT I see that other customers have posted comments with the same complaints (see screenshots). At this point, I would love to EITHER receive the product I paid for or be reimbursed. I would also like to see their website shop closed if they are no longer in business.

  • Initial Complaint

    Date:01/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date 1-8-24. Product ordered on website The Keeper, Inc. Paid by credit card. Product never delivered. Company can not be contacted by phone number listed (number bad) and the company is not responding to email inquiries.
    Address listed on order receipt is *** ****** *** *********** ** ***** Phone ###-###-#### not working

  • Initial Complaint

    Date:02/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using this company’s product for 24 years—I know it is a real company but I believe their website has been taken over by hackers. I made ann order on January 31, 2023 and received a confirmation email. My account was billed, I can see on my bank account the money has been taken out. I never received the product or any updates. Two weeks after I emailed to inquire and received no reply. Today I called. I got a recorded message saying a special offer was happening today, that I could get an alert button for free. (The only thing the company sells is menstrual cups.) There was no talking to a human being. When I tried the number again just now, I got a message saying I’m calling a number that is not available from my calling area.

The Keeper is NOT a BBB Accredited Business.

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