Complaints

This profile includes complaints for European Wax Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

European Wax Center has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  European Wax Center

  2692 Madison Rd Ste C1 Cincinnati, OH 45208-1323

• 

  European Wax Center

  172 W. Mcmillian St Cincinnati, OH 45219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been a loyal Wax Pass customer for several years.
  
  Unfortunately, the experience I’ve had with the Cincinnati, Ohio (Kenwood), location in the last month was such a disaster that I filed a request for a refund of my two wax passes in accordance with the European Wax Center's stated refund policy.
  
  However, it's now been more than a month and 5 written requests for a refund with 0 resolution from European Wax Center corporate or the Kenwood location.
  
  This all started Oct. 12. Upon my arrival for a confirmed appointment. I saw my waxer outside in the parking lot. The front desk rep checked me in, claiming my waxer was in the back and finishing up with another customer.
  
  As I waited in the lobby, the front desk rep's explanation for why I wasn't getting services changed several times. She continued to assure me the waxer was almost ready for me.
  
  Finally, after waiting 20 minutes past my appointment time, I left without any services rendered.
  
  No one apologized for the failure to render services. No one offered to reschedule or made any other attempt to provide service.
  
  I still have no idea why the waxer left the building when she had a confirmed appointment and why she still wasn't prepared more than 20 minutes after her return. Whatever the reason, the lack of honesty and transparency by the front desk caused me unnecessary delays.
  
  When I got home, I filled out the request for a refund of my Wax Passes, in accordance with the EWC policy. However, it's now been more than a month and multiple written requests with 0 refund.
  
  So I e-mailed the corporate offices, who acknowledged my email on Nov. 10. They promised to follow-up by Nov. 12 to ensure the Cincinnati, Ohio, management had acknowledged my request.
  
  The corporate office did NOT follow up as promised. I still have not received a refund or response to my multiple requests for a refund of my two Wax Passes.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: Mon, Jun 5, 2023 at 4:31?PM
  Subject: Problem Solved
  
  
  Hello! My problem was solved this morning. I was contacted by management and achieved a solution.
  
  Kindest regards,
  ****** ****do not want a gift card as I asked for the pass to be canceled before leaving the location on the day of my service. I was told the district manager would have to process the refund and will give me a call. I didn't receive a call, so two days later I decided to just reach out to corporate, I kept getting the voicemail and left a message but I still have not received any information. It has been about 3 weeks and receiving any service has been so difficult and frustrating.