Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of **** ****** on 6-7-2023 which is during the promotional period. I mailed a completed entry form tag that was attached to the **** ****** bottle and the original dated receipt showing my purchase. I have not received the rebate check of $3.00.

  Business Response

  Date: 01/04/2024

  Thank you for reaching out and we apologize that you have not received your rebate check. We will follow up immediately to ensure this is processed.

  Customer Answer

  Date: 01/05/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Tide washing machine cleaner and used it in my washing machine. It will not come out and ruined my machine. I contacted the manufacturer. They asked me to send pictures etc. I sent them everything they requested. They wanted to set up a phone call, during the call they insisted it was not the product and would not replace my washing machine. But they requested I send the remaining product back for testing. Probably because it's defective. They stated they wanted to test it but not help with rwplacing my ruined washing machine.

  Business Response

  Date: 10/09/2023

  Nehemiah Manufacturing has had extensive interactive with the consumer in regards to the Tide Washing Machine Cleaner. This includes reviewing detailed images and discussing the situation in detail. Based on the photos provided and description of the product usage and washing machine cleaner performance, our technical team has confirmed that the persistent residue inside of the machine is not the Tide Washing Machine Cleaner. This could be scale from the machine that the washing machine cleaner helped to dissolve or other material.

  As part of our commitment to consumer satisfaction, we have refunded the purchase price and have provided a one-time goodwill gesture to help offset any other costs experienced.

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  In the pictures provided you can clearly see that the material left in the washing machine resembles the tide washing machine cleaner. There was no residue in the washing machine before using the cleaner. The problem happened immediately after using the cleaner. The washing machine was very expensive. I have a family of 5 and we purchased the oversized ******* washing machine. It is $832.00 at ****s. 
  
  
  Regards,
  
  
  
  ****** ******
  
  

  Business Response

  Date: 10/16/2023

  We again are sorry to hear about the experience of the consumer, however, our investigation into the matter came to the conclusion that the issues were not caused by the washing machine cleaner product. We have followed our policy for investigation (including expert review of the pictures/videos) and have offered a one time goodwill payment to the consumer.

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  

   I have not received any communication from the company in regards to "a one time goodwill payment" so I'm not entirely sure how to respond to that as that has not been communicated with me. So I don't know if the amount will be enough to replace my washing machine. It absolutely did damage my machine. 

   
  
  
  Regards,
  
  
  
  ****** ******
  
  

  Business Response

  Date: 10/19/2023

  We have been in communication with the consumer and one time goodwill payment is in the mail

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The amount being offered is only $100. Unfortunately that won't even cover half of the replacement for the washing machine. I've attached photos of my ******* washing machine. It is currently $823.00 at ******. So $100 really won't go very far on the replacement cost.
  
  
  Regards,
  
  
  
  ****** ******
  
  

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/11/23 I purchased a 3-pack of Tide to Go Stick at ****** (receipt disclosed), which is advertised as, "Make sure you’re prepared to face unexpected stains with the Tide to go stain pen. Tide to go is an instant stain remover designed to help eliminate some of the toughest fresh food and drinks stains on the spot. Thanks to its powerful cleaning solution, this easy-to-handle stain removing pen gets small stains out of your clothes before they set in. Best of all, Tide to Go travels easily to stop stains on the spot. Powerful solution breaks stains down; microfiber pad lifts and absorbs them. Works well on tomato juice, ketchup, BBQ sauce, grape juice, coffee, wine, tea, chocolate syrup, and more."
  
  In early August, less than one month after purchasing the product I decided to use the stain removal pen on some ketchup I spilled on my t-shirt since I was at a dinner and could not throw the t-shirt in the wash immediately. Instead of removing the stain the pen stained my t-shirt white. I am currently seeking compensation for the tide to go defective product that ruined my ***** ***** ******* **** ****** short sleeve crew that cost $125. I have attached a photo of the damage.

  Business Response

  Date: 09/06/2023

  Thank you for sharing this inquiry.

  Nehemiah Manufacturing has been in direct contact with *** ****** regarding his experience with the Tide To Go Stain Pen.

  We have continued to follow our traditional follow up protocol including: 1) refunding the product purchase price 2) seeking to analyze the product and damaged article of clothing.

  To date, ** ****** has been unwilling to provide the damaged article or the product. We will follow up again with him to discuss next steps.

  Our consumer relations department can be reached at ###-###-#### or via email ********************

  Customer Answer

  Date: 09/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  Nehemiah Manufacturing mentioned I am unwilling to provide the damaged article or the product, however, I have informed them I can send this as long as they provide the shipping label. The company said they believe their product did not cause this stain, but I can assure you I witnessed this with other witnesses and we were all shocked, as I have been a loyal customer who has been using tied pen stain removers for many years.  From the photos, it can be shown the white portion of the tide pen stained my T-shirt. I spent $6.60 on a defective Tide to-go product that resulted in damaging a t-shirt with a replacement cost of $143.08 which makes my loss $149.68. I would like to be made whole and that should cover the cost of fixing the damaged item. I do not have a record of lying and if they want to test the defective product out I ask them to please send me 1) a shipping label, 2) cover the replacement cost of the damaged t-shirt, and then I will box the tide pens and the damaged t-shirt. I have attached a copy of the estimates for the replacement costs. I also included a photo of the Tide to go advertisement that shows how there is a white mark when you use their product and included a close-up photo of the white stain their product caused damaging my ***** ***** t-shirt 
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 09/13/2023

  Nehemiah Manufacturing has been in regular communication with *** ****** to resolve this matter. We believe this situation can be managed without the involvement of the BBB.

  The key next step is for *** ****** to send the damaged garment to Nehemiah (the next step highlighted in our previous response). We have sent a return box and paid postage.