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Business Profile

Bridal Shops

The Brodie Bride LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this business on December 2, 2024. I paid $82.60. I then did not receive any update about my order for weeks until I tried to email their customer service email on December 16, 2024. I then emailed on December 18, 2024 and December 19, 2024. I DMed them on Instagram on December 18, 2024 and December 19, 2024. After still being ignored, I messaged the owner on **** on December 20, 2024, where I finally received a response that same day. She informed me my order was marked as processed/shipped in their system by mistake. She then put my order as priority and would have an update later on.
    I did not hear back from her. I followed up on December 23, 2024 and received a response on December 24, 2024 that the package was being shipped. I received the shipping confirmation that day. On December 25, 2024, USPS said it was waiting on the package from the shipper.
    Since December 25, 2024, there has been no movement. I allowed some time due to the holiday season, but there was still nothing. I requested an update via **** message on January 3, 2025, January 6, 2025 and again January 7, 2025. I also emailed customer service on January 7, 2025. I have yet to receive a response. I am truly exhausted trying to receive this package and either want it actually shipped or receive a refund. The customer service from this individual is terrible and its clear she lied numerous times about my order. I have found some reviews on websites saying the same thing where they just never received their order from this business. She should not be allowed to continue with this business practice.

The Brodie Bride LLC is NOT a BBB Accredited Business.

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