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Business Profile

Building Restoration

Hempleman Contracting, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This project started at the beginning of may at a cost of $6500.00. Eric Hempleman from Hempleman Contracting is who we spoke to and emailed back and forth. He described himself as a higher end contractor and that he used higher end materials which made him more expensive than others usually. We decided to go with him and his company because of his professionalism and the fact that his work would come with a 15 year warranty and be guaranteed not to leak. Eric did good work and was punctual during the job and we were satisfied. It wasn't until he got finished and received final payment that the issue began. He stated to call him at the first sign of any leaks. Well, within a few days we got some rain and it had two small leaks. We called and sent pictures and video of the leaks with no response. This was during a holiday weekend so we just assumed he was out of town or something and waited for a response. None came. We have continued to try and contact him by email, text, phone and voicemail now for a month and believe we have given him ample time to respond. We are honestly shocked because this seems out of character for him but we don't know what else to do. I paid a premium for premium work with a warranty that seems to not exist. We just want the leaks fixed and the warranty honored or some form of reimbursement. If we do not get any satisfaction from Hempleman we will have to hire another contractor to come and fix his work at another cost to us. Not to mention evidently the warranty (which is one of the reasons we used him) isn't worth anything if you can't get the business to respond to you.

    Customer Answer

    Date: 06/26/2025



    I have no issue with this business.  You all would not let me remove my complaint but the business has taken care of me.  I am happy.

Hempleman Contracting, LLC is BBB Accredited.

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