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Business Profile

Car Decals

MoProAuto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Decals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/2024 I ordered a ***** ******* ***** *** for a **** ***** *******. Upon receiving the kit the color was incorrect and the stripe pattern differed from what was illustrated on product website. I followed the return policies stated o the website and submitted for an RMA on 5/16 via email. The website states that an RMA will be issued within 24-48 hours it has been over 5 days, and I have not heard back from them as of 5/22/2024. There is no contact phone number listed on the website, all communication is to be done thru email. i am completely disappointed with the customer service or lack there of from this company.

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about the 6th of January this year, I purchased some aftermarket Vinyl striping for my **** **********. Upon receipt of the item, I changed my mind about it and decided i would rather go with a different design. I contacted the company Via their website and filled out a form to request an RMA#. I received an email afterward acknowledging receipt of my request which explained that I should receive an RMA# within 7-10 days. This time has now passed and I haven't heard anything back from the company despite repeated attempts to contact them . The phone number listed for the company is invalid as well as it it is only a voice message saying that I qualify for some Wal-mart gift card. As per their return guidelines, I sent them a pic as well of the unopened item as they will not accept open returns of Vinyl products. My sales order # is ********** for your reference. Thank you

MoProAuto is NOT a BBB Accredited Business.

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