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Business Profile

Check Cashing Services

Check N Go

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Check N Go has 542 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Check N Go

      7755 Montgomery Rd Ste 500 Cincinnati, OH 45236-4291

    • Check N Go

      3125 S. Ashland Ave. Chicago, IL 60608-0608

    • Check N Go

      524 East Rollins Rd Round Lake, IL 60073-0073

    • Check N Go

      5638 W Fullerton Ave Chicago, IL 60639-2352

    • Check N Go

      5160 S Pulaski Rd Ste 111 Chicago, IL 60632-0632

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with this company but they have collections calling me saying I owe for a loan I never took out. They are threatening to garnish my wages and that, not only will I pay the loan but also their legal fees and any/ all interest and late fees. They have all my personal information but different addresses on file that I've never lived at. I never received anything via post or email only these collection calls all of a sudden. If I did not settle the debt right then on the phone I was told they'd see me in court.

    • Initial Complaint

      Date:04/11/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving calls from ***** ******** at ###-###-#### regarding an unpaid Check N' Go account from 2022. ***** ******** can not provide any information or paperwork. They are demanding payment of $2887, which I must pay now to avoid being served and sued by Check N' Go. I am receiving harassing calls. I want Check N' Go to provide contact information and documentation.

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/25/24 I received a call about a Check n go payday loan that was defaulted in 2017 from a collector. To my knowledge I have never had a loan with this company. Then on 3/25/25 I received a call from a collector threatening to charge me with fraud and serve and sue me for an unpaid loan from Check n go. I contacted Check n go for clarification and their employee stated they couldn't find my name in the system as a customer nor any record of me ever having a loan with them, but the collector stated I owe a loan from 2017. The collector couldn't say an amount nor the month, nor any other information and when I requested additional information began yelling at me, accused me of lying and hung up on me. I called them back and that also resulted in a hang up. I am tired of dealing with this and am about to hire a civil lawyer to sue the collector and check n go for harassment and threats. To my knowledge both state and federal law prohibits collectors from threatening people, and I believe the statute of limitations is 4 years. Check n go waited 8 years to try and collect money that to my knowledge I do not owe. I asked the collector in November to send proof of the loan and provided them my email address. They told me they would send all the documentation via email immediately but never did. This last call I received on 3/25/25 could not verify an amount or date the alleged loan was taken out. Check n go has the authority to give the collector back their money and stop them from harassing me about a loan I have never taken. I have investigated this, and Check n go has done this across the country to many people. Check n go can say they sold a debt, but they are the ones claiming false loans and stating people owe money for loans they never had. If I or anyone for that matter had a loan with them why wouldn't they make contact a day after or a month after it was supposedly defaulted not 8 years later.

      Business Response

      Date: 04/07/2025

      To Whom It May Concern:


      Thank you for giving us the opportunity to respond to *** ******** complaint.

      After reviewing the information provided, we were unable to locate an account under *** ******** name in our system and can advise that Check ‘n Go has not contacted her regarding a debt. Based on her description, we believe the collection activity is a scam attempt. We want to ensure she has the tools to protect herself in such situations.

      Here are some important steps *** ****** can take:

      1.Request Debt Validation: Any legitimate debt collector is required by law to provide validation of debt upon request, including the amount owed and the name of the original creditor.
      2.Protect Personal Information: Do not confirm or share personal details—such as your date of birth, Social Security number, or banking information—with anyone claiming to collect a debt unless you’ve received written proof of the debt.
      3.Avoid Unverified Payments: Never provide bank or card information as payment unless the debt has been verified in writing and you are sure it is valid.
      4.Place a Fraud Alert: To help safeguard your identity, you can place a fraud alert on your credit file. This notifies creditors to take extra steps to verify your identity before extending credit. Contact any one of the three major credit bureaus, and the alert will be shared with all three:

      - ********: ###-###-####
      - *******: ###-###-####
      - **********: ###-###-####

      If *** ****** has further questions, we welcome her to reach out to us directly at ###-###-#### so we can assist further.

      Sincerely,
      -Customer Advocacy

      Customer Advocacy Team
      Corporate Offices of Check ‘n Go
      P.O. Box 36454
      Cincinnati, Ohio 45236-0454

      Customer Answer

      Date: 04/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A credit report was run on my ********** credit account by CheckNGo. I did not authorize this credit report. I cannot get ahold of the company nor even access their website.

      Business Response

      Date: 04/07/2025

      To Whom It May Concern:

      Thank you to *** ****** for bringing his concerns to our attention.

      We can confirm that a loan application was submitted in *** ******** name on March 25, 2025. While the application was declined, a credit inquiry was completed as part of the standard application process.

      Upon receiving notice of *** ******** identity theft claim, we escalated the matter to our Risk team. His claim has been accepted, and we are taking the necessary steps to remove the credit inquiry. This removal will be reflected on his credit report within 30 to 45 days. Additionally, for his records, a confirmation letter will be mailed to *** ****** via the address provided in this complaint.

      If *** ****** has further questions or needs additional support, we encourage him to contact us directly at ###-###-####.

      Sincerely,
      -Customer Advocacy

      Customer Advocacy Team
      Corporate Offices of Check ‘n Go
      P.O. Box 36454
      Cincinnati, Ohio 45236-0454

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is highly concerning and disappointing to encounter such persistent issues. The lack of proper handling of customer information by Check 'n Go has exposed me to repeated harassment from individuals claiming to represent collection agencies. Despite having paid off my loan over a decade ago, I was approached years later and pressured into repaying the same debt due to threats of legal action and damage to my credit. Now, this troubling scenario is occurring once again, despite my prior overpayment. It is unacceptable for a company to fail in safeguarding its customers' private information, allowing such predatory actions to persist. I strongly urge Check 'n Go to take responsibility for protecting its customers by implementing stricter data security measures and improving their internal processes. No customer should have to endure repeated threats and undue stress over resolved financial obligations. This situation must be addressed appropriately and without further delay. I have included the last 4 of the account number. I've also already made a customer complaint who messaged me twice the same email but hasn't responded back.

      Customer Answer

      Date: 04/09/2025

       As stated earlier, the bill in question was settled over 10 years ago. Unfortunately, I no longer have access to the email accounts that were linked to the original transaction, as both my ***** and **** accounts were deactivated by their respective servers due to inactivity.
      Additionally, my bank’s records do not extend beyond five to six years, and as such, I am unable to provide documentation from the time of the payment. I find it concerning that Check ‘n Go continues to pursue this matter after such a prolonged period, especially given that it is highly probable that the payment was made in full over a decade ago.
      It seems to me that Check ‘n Go is aware of the challenges customers face in retrieving such records after a decade and may be leveraging this knowledge to pursue long-expired debts. I respectfully request that this matter be investigated and resolved promptly.
      Thank you for your attention to this issue. I look forward to your response

      Business Response

      Date: 04/10/2025

      To Whom It May Concern: 

      We would like to thank *** ******* for contacting us regarding the collection calls she has been receiving from someone claiming to be associated with Check ‘n Go.

      We completed an investigation into the matter and can confirm that *** ******* obtained a retail payday loan on 12/1/2012 in the amount of $200.00.  Our records indicate the loan was written-off on 4/30/2013 and transferred to internal collections where it subsequently defaulted (due to non-payment) and was sold to ********** Debt Holdings, LLC on 5/29/2013 with a balance of $265.00. At that point, ownership of the debt and collection responsibility transferred to Huntington Debt Holdings, and Check ‘n Go ceased all collection efforts.

      Within her complaint, *** ******* advised that she paid a third-party for this debt several years ago; however, we would not be able to confirm or deny her claim- as we do not have access to the historical financial records of the entity she paid. 

      To be clear, Check ‘n Go is not responsible for the calls *** ******* is receiving.  Although we can advise the calls are more than likely fraudulent; unfortunately, we cannot control the debt collection/communication practices of companies other than our own, and do not have the ability to prevent a third-party from contacting *** *******.  If these types of calls continue, we would advise *** ******* to obtain all available records from the entities she worked with in the past to help substantiate her claim that this debt has already been repaid.  We would also recommend filing a complaint directly against the company making the calls if they continue.  Unfortunately, we would have no additional information to offer- as we are no longer the owner of the debt in question and have not contacted *** ******* since the date of sale.

      We would like to reiterate that Check ‘n Go adheres to stringent guidelines under both the Fair Credit Reporting Act (FCRA) and the Gramm Leach Bliley Act (GLBA) regarding the handling of consumer data.  We have, and will continue to implement safeguards which ensure our customer’s personal data remains private and protected.  If we can be of any additional assistance to *** *******, she can contact us directly at ###-###-#### and one of our agents will assist her as best they can.

      Sincerely, 
      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

       

    • Initial Complaint

      Date:03/23/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 22, I attempted to reapply for a loan with Check N Go. I normally do this on a Saturday with no issues occurring. This Saturday I was denied. When I contacted CNG, they instructed me to send verification that I had paid my previous loan then reapply. I followed those instructions and then reapplied but still received a denial notification. I have attached the bank verification that I submitted showing that the previous account was paid. The denial; letter stated that I had an open account and I do not because it was paid.

      Business Response

      Date: 04/07/2025

      To Whom It May Concern:


      We’d like to thank *** ******** for contacting Check ‘n Go regarding his concerns. We appreciate the opportunity to review the issue and provide clarification.

      A review of *** ********' account shows that his previous loan payment was due on March 20, 2025. As part of our policy, when a customer reapplies for a new loan immediately after a previous one, we require proof that the final payment has cleared. This ensures that the previous loan has been fully satisfied before approving a new application.

      We understand *** ******** attempted to reapply on March 22, 2025, however because the payment had not yet cleared in our system, *** ******** was advised to submit proof of payment and then reapply. He provided the requested documentation and successfully reapplied on March 25, 2025, and the loan was approved and funded.

      We apologize for any confusion or inconvenience *** ******** experienced during this process. Our intent is to follow procedures that protect both the customer and the integrity of our lending process.

      If *** ******** has any further questions or needs additional assistance, we encourage him to contact our Customer Support team directly at ###-###-####. We’re here to help.

      Sincerely,
      Customer Advocacy

      Customer Advocacy Team
      Corporate Offices of Check ‘n Go
      P.O. Box 36454
      Cincinnati, Ohio 45236-0454

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/2024 I intended to payoff a loan. I paid about $500 to payoff the loan and was paid ahead. The payment cleared and I waited 60 days to reflect on my credit that the loan was paid off. On 12/2024 My credit reported that the loan was 60 days past due. I disputed the past due record with ********. ******** came back and said the past due amount was valid. I looked on my account online and there showed a past due amount of $1,183.53 (please see attached) that the business agreed is an error and not valid. The business advised that there were 2 payments scheduled on the same day that I was not aware of and only 1 went through. The business advised that they did not reach out to me by email , mail or by voicemail. Instead they called from an unmarked phone line everyday for over 2 months. I advised to the business there is no way i would of know the account went past due if I didn't look at my credit due to the fact the was a misleading error online and no correspondence of a past due amount. I have made multiple complaints with the business about this and nothing has been done to resolve this. The store manager advised that she feels nothing can be done. I'm disputing the past due instances are not correct and should be removed from my credit report for the following reasons: 1. Misleading error online with an oturageous past due amount that the business acknowldeged( please see attached) 2. No correspondence for any past due amount(email, letter in the mail or vocie mail 3. The loan was paid ahead and not possible to be past due in 60 days in that short time frame 4. Loan is paid off in full

      Business Response

      Date: 03/25/2025

      To Whom it May Concern,

      We would like to thank *** ***** for contacting us regarding her previous loan and the associated credit reporting.  We completed an investigation into the matter and can confirm that *** ***** obtained a retail Installment loan on 4/8/2024 in the amount of $3,545.00.  Our records indicate the loan was paid in full on 12/16/2024 when *** ***** made a debit card payment in the amount of $494.96.  Her account status currently reflects “Closed - Paid in Full” and there is a zero balance on the account. 

      A review of the credit reporting associated with *** ******* loan confirms the new loan status & updated balance were sent to the credit bureaus in January of 2025 and was reflected within her credit report in early February of this year.  If *** ***** is still disputing the accuracy of the information reported, we would encourage her to obtain an up-to-date screenshot of the inaccurate information and contact us directly at ###-###-#### to investigate and resolve the issue.

      Sincerely, 

      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2 years ago I received calls about a check n go payday loan that was defaulted in 2015 I have never had a payday loan, again today 02/12/25 I received a voicemail threatening to sue me for an unpaid loan from debt collector which I have never taken a loan from them,I have contacted check n go and one of there employee stated they couldn't find my name in there system as a customer nor ever having a loan with them but yet the debt collector stating I owe a loan from 2015 they couldn't say an amount nor the month, I am getting tired of dealing with this and am about to hire a civil lawyer to sue the collector and check n go for harrasment and threats which to my knowledge it's state and federal laws prohibit collectors from threatening people as well as the states statue of limitations is 4 years yet they waited 8 and 10 years to try and collect money I do not owe nor ever recieved,I might have inquired about a loan but never excepted it or signed for it,I have asked the collector to provide proof in mail which they tell me they will send but never do.nor can they tell me an amount or date it was taken out.check n go has the authority to give the collector back there money and stop them from harassing me about a loan I have never taken,I have done research and they have done this across the country to hundreds of people.check n go can say they sold a debt and they are not responsible but yet they are the ones putting out false loans to people and stating they owe money for loans they have paid off or never had.and if I had a loan with them why wouldn't they contact me a day after or a month after it was supposedly defaulted not 8 years and then again 10 years later.

      Business Response

      Date: 02/21/2025

      To Whom It May Concern: 

      We would like to thank *** ******** for contacting us regarding the phone calls he has been receiving from someone claiming to be associated with Check 'n Go.

      We completed an investigation into the matter and can confirm there are no records in our system that match the personal information *** ******** provided within his complaint.  Although we can advise the calls he is receiving are more than likely fraudulent, unfortunately we cannot control the communication practices of companies other than our own, and do not have the ability or authority to prevent an unaffiliated third-party from contacting him.  If these types of calls continue, we would recommend that *** ******** file a complaint directly against the company that is harassing him.  If *** ******** feels we can assist him in any way, we would encourage him to contact us directly at ###-###-####, and one of our friendly agents will be able to assist him as best they can.


      Sincerely, 


      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

      Customer Answer

      Date: 02/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing my credit report, I found an unauthorized account that I did not open. I am a victim of identity theft, and this fraudulent account is negatively impacting my credit. Details of the fraudulent account: Creditor Name: CHECKNGO/AXF Opened Date: 7/28/2020 Account Number: ******** I request an immediate investigation and removal of this fraudulent entry. I have reported this identity theft to the appropriate authorities and am working with the credit bureaus to correct my records.

      Business Response

      Date: 02/07/2025

      To Whom It May Concern: 

      We want to thank *** ******* ******* *** for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** *** to discuss the details of the investigation. If the case is confirmed to be fraud, Check 'n Go will work with *** *** to remove any information from his credit file associated with the matter. 

      Sincerely, 

      Customer Advocacy Team 
      Corporate Offices of Check 'n Go 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MY LAST PAYMENT WOULD HAVE BEEN ON 1/3/2025 AND NOW THEY TALKING ABOUT I OWE ANOTHER PAYMENT. HAD THIS LOAN ON A 6 MONTHS TO AGREEMENT NOT NO 7 MONTHS. I’M NOT PAYING THIS EXTRA MONEY AND THE REFUSE ME TO TALK TO HIGER MANAGEMENT AND HUNG THE PHONE UP IN MY FACE.

      Business Response

      Date: 02/12/2025

      To Whom It May Concern: 

      We would like to thank *** ***** for contacting us regarding her concerns associated with her recent installment loan.  We completed an investigation into the matter and can confirm that *** ***** obtained an Online Installment loan on 6/20/2024 in the amount of $625.00.  A review of the associated transaction history confirms that the final installment payment made by *** ***** in the amount of $185.82 was returned by her bank on 2/6/2025 for insufficient funds.  We would like to ensure *** ***** understands that the returned payment is what has caused the outstanding balance she is disputing, and there have been no additional payments have been added to her loan (other than the one that was returned).  *** ***** is more than welcome to make up this payment at any time to pay off her loan, and we would encourage her to contact our collections team directly at ###-###-####, where one of our friendly agents will be able to help her complete the final payment and close out her loan.

      Sincerely, 

      Customer Advocacy Team 
      Corporate Offices of Check' n Go and Allied Cash Advance 
      P.O. Box 36454 
      Cincinnati, Ohio 45236-0454 

    Check N Go is NOT a BBB Accredited Business.

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