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Business Profile

Commercial General Contractor

CBG CONSTRUCTION MANAGEMENT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial General Contractor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This person C******** M******* is not just a bad contractor he is a scammer. He hired my company to work on a project and had us hurry up to get our part done and then completely ignored me for 3 weeks about payment. When he finally answered he said payment will be tomorrow well that obviously didn’t happen. I look him up online he has tons of home advisor complaints against him completely ripping off homeowners and 6 judgements against him in court for non payment . And also a BBB complaint. He is not a bad business man like a lot of people he is a flat out scammer. He pretends he is apart of a big company with offices around the country so that he can lay the blame off on these non existent people but it’s just him don’t let him fool you. Between home advisor and the court system and myself I have counted at least 15 people he has completely stolen money from

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We initially hired Christian M******* and his company CBG Construction Management in February 2023 to complete work on a single family home in Cincinnati, Ohio. We gave him several deposits throughout this time- $150 estimate fee on 2/27/23, $1,750 deposit fee on 3/4/23, $3,000 on 3/20/23. The $3,000 deposit for was work that was supposed to be done to the garage. A new door, paneling and electric work. They insisted we pay all of these deposits via Apple Pay.

    I received a text from his project manager that they had ordered the garage door, saying "we paid the deposit for him to order the door the very next day." After that, I heard nothing from them regarding this order or this project. FOR 5 MONTHS.

    It is now August 2023 and I have not had any communication from Christian or his team on the work that needs to be done to the garage. I followed up via email in May 2023 to ask for an update and he said they would keep me updated. Completely ghosted by him after that.

    On 8/2/23 I requested a refund of $2,750 (from the $3,000 deposit) as NO WORK had been done on the garage. They said they would process ASAP, "yes m'am we will process this asap." It has now been several weeks of following up with no response and no updates on when a check will be sent out. He and his entire team have ghosted us and took thousands of dollars.

    *ABSOLUTELY DO NOT RECOMMEND ANYONE WORK WITH CHRISTIAN M******* / CBG CONSTRUCTION MANAGEMENT.*

    Business Response

    Date: 08/24/2023

    Hi - we apologize for the delay on your refund , however the accouting and the amount of the refund you have requested are invalid. We apologize for the garage door. We had several issues from the supplier. I apologize for the lack of communication on our side. 

     

    The origininal contract price that was agreed upon was $5,359

    Two change orders we added at your request one for $715, and another for $800

    Total price for the work was $6,874 per the signed contract and approved change orders.

    You paid a total of $4750 leaving a balance of $2,124.

    The garage door line item was $1950 with that dedcuted we are still owed $174.

    This was the delay as you are requesting a $3000 dollar refund. 

    Our records also show the electric work being completed, and we are unsure of what the paneling is as it is not indicated on the estimate. Please offer more information on the paneling portion of the work that wasnt complete and the specific electric that wasnt complete?

    Thank you, and apologies this has taken longer than anticipated, just want to make sure we have the accounting correct. 

    Customer Answer

    Date: 08/25/2023

    I am waiting on a reply from Christian M******* / CBG Construction Management to an email I sent back yesterday 8/24/23, in response to his last message on this complaint. 

    If we can come to an agreement, then I am willing to resolve this matter. I am requesting prompt communication on his end.

     

CBG CONSTRUCTION MANAGEMENT is NOT a BBB Accredited Business.

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