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Business Profile

Concession Stands

Shop the King
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shop the King's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shop the King has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a damaged box of candy ..the candy was ripped open and the box smelled like animal waste and had droppings or dirt in the candy... seller said other bags were sealed in the box so they are OK... its not safe

      Business Response

      Date: 01/02/2024

      **** ****** expresses dissatisfaction with a candy variety pack purchased from Shop The King, claiming that the product was falsely advertised, contained mostly unwanted flavors, and arrived with some bags opened and damaged. **** ****** insists that the advertisement was misleading and demands a full refund, indicating a willingness to take legal action and report to various agencies if the issue is not resolved satisfactorily. Despite discarding some of the damaged goods and donating the rest, **** ****** maintains the position that the entire order was unacceptable.
      Shop The King responds with apologies for the inconvenience and requests photographic evidence of the damage to proceed with a claim against the shipping carrier. They mention that the variety pack's contents vary based on availability, suggesting that the selection received by **** ****** was as advertised. Shop The King is open to issuing a partial refund for the damaged items but requests more information on the extent of the damage.
      **** ****** remains adamant about receiving a full refund, repeatedly citing the condition of the package and the issue with the advertising. Shop The King continues to ask for detailed evidence to address the concerns properly. Towards the end of the exchange, the communication stalls, with **** ****** threatening further action due to a perceived lack of responsiveness from Shop The King.

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