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Business Profile

Credit Union

Greater Cincinnati Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Greater Cincinnati Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Cincinnati Credit Union has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from the Greater Cincinnati Credit Union ( GCCU) regarding an unpaid bill. I seldom us this credit card and didn't think much about it unfortunately. They called saying my bill was two months past due. ( $30+). I never got a paper bill or a bill on my computer. As soon as I was aware of this issue I paid the bill within 24 hours. Here's the problem, if I don't get a bill how am I to pay it? They have sent it to one of the credit bureaus who has lowered my score for about 830 to 750! They could have called before they turned it over to the bureau!
      I can't give the date of the purchase because I have no bill. I want the GCCU to have this ding removed from my credit score. I pride myself in paying my bills in full on time. I have been with GCCU for over 50 years. They could have done some checking before they went to these measures. Am I angry? You bet!

    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As a veteran, I came in on 12-23 -24 and made a 50.00-dollar payment i think ask the teller who wore glasses did my other payment go through ----- he said yes---------I then call the credit union on 12-30-24 received no return call back and spoke with a woman at the ********* location (who was white ) that the only person who could waive the fee was the CEO and the good luck with that "the CEO does not come in that often -----as longtime member and the fact as a Public employee 20.00 dollars is not asking a lot ----I know ***** returned but the Credit Union failed to provide the customer service of returning my call and responding back!

      Customer Answer

      Date: 02/06/2025

      Spoke with Cathya supervisor at the ********* location about my **** and made a payment. They called me on 2-5-25 and said they did not get January Payment.

    • Initial Complaint

      Date:06/06/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transactions on the credit card -----------are fraudulent---------------

    Greater Cincinnati Credit Union is NOT a BBB Accredited Business.

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