We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Services

Mariyah Kay Customs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my graduation stole in March, informed her I would be getting my photos done in April. Got her my photos on Apirl30 and May 1st. She informed me it take 2 weeks. I let her know that's fine as I need it by May 23rd.
    May7th she said she would send over my draft. I did not get it.
    May 14th asking her for an update on the draft. No response,
    May 19th I request a refund to go with another vendor. She responded that I can't have one because it's not pass the 2 weeks. That she got my photos on May 7th. I told her to check her messages again it's been pass 2 weeks and I have not even gotten my draft. She then say she will not give me a refund because it's not pass my pick up date May 23rd.
    I need the draft before the pick up date so I can review for changes or approve it.
    May 22nd still not draft so I ask for a refund again if she dose not send it to me that day. She sends it. I inform her of changes by creating a picture. My picture clearly shows the changes I want her to make. We then go back in fourth about changes I ask her to call me because it be easer to have a conversation. She don't call she keeps texting me while I am at work. I then tell just make her design just like what I showed her in the photos. She then said she can't.
    I informed her if she can't do the design then just give me a refund and I'll go some where else. She refuse to give me the refund instead on printing the design that she made that I said I did not want.
    Told me she will not give me a refund if I did not come pick it up.
    So today I showed up to pick us the stole. As I inspect the stole. I point out to her that my photos are still not going all the way to the edge like I asked for and I do not want it as it is not what I paid for. She then takes it and blocks my main Facebook page and refuses to get me a refund still.

Mariyah Kay Customs, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.