Reviews

This profile includes reviews for Macy's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Macy's, Inc. has 3 locations, listed below.

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  Macy's, Inc.

  145 Progress Place Cincinnati, OH 45246

• 

  Macy's, Inc.

  PO Box 52184 Phoenix, AZ 85072-2184

• 

  Macy's, Inc.

  800 N. Green River Rd. Evansville, IN 47715-2471

Review Details

• Review fromIsa m

  Date: 11/05/2024

  1 star
  Typically, I shop at ****** ******, but when I needed a mattress, I decided to try Macy’s, unaware ****** ****** also offered mattresses. I even signed up for a Macy's credit card to receive a discount, which seemed like a good idea—until everything turned into a nightmare.
  The mattress description on Macy's website was misleading; it was advertised as medium firmness, but it was extremely hard. I immediately reached out to customer service, explaining that the mattress did not match the description, and I wanted a refund. However, I was told I would need to cover shipping and a restocking fee, which I felt was unfair given the inaccurate product information.
  Unfortunately, customer service was not only unhelpful but actively frustrating. I was left on hold for long periods, and it felt as though the representatives were stringing me along. After days of repeated calls, I was finally told that all fees would be waived. But the entire return process was chaotic; even the pickup was scheduled incorrectly, forcing me to reschedule to accommodate my work hours.
  Weeks later, I was told I’d receive a full refund, which would reflect on my credit card soon. Due to my busy schedule, I trusted the issue was resolved. Months later, however, I discovered that Macy’s had not refunded me but instead reported the balance as delinquent. My balance had also increased to over $300 due to penalties, and this had negatively impacted my credit score. When I followed up, Macy’s had no record of the representative’s promise to refund the amount fully.
  This experience has been extremely disappointing and damaging to my credit. Macy’s has shown a lack of respect for customers, and the entire process felt dismissive and unprofessional. I urge others to consider shopping elsewhere if they value fair treatment and customer respect. Don’t settle for poor service—your hard-earned money deserves a better experience than what Macy’s provides.

• Review fromDebra R

  Date: 01/05/2024

  1 star
  Scamers just taking customers money, I called Macy's staff stated fault using 'cards on line' Macy I should have listen
  It was really Macy"s 24/7 number.
  Contacted Laura S**** from Macy's concerning my orders backstage and Linne still have not gotten orders nor a reply from email. she gave no phone number
  The reviews
  Macy"s did not fill orders and have stated that persons received orders as myself and got nothing
  The tracking company was a JOKE from CHINA stated ***** would deliver made a call to ***** wrong tracking number email Macy"s 24/7 number stated I could not track the order
  still have e-mail
  This would make a good class action law suite because of business practice

• Review fromWill S

  Date: 12/10/2022

  1 star
  Don't ever order from macys online. we ordered a weighted blanket from them on black friday. A shipping label was created but the item never shipped. now when we call they say the item us unavailable and give us a refund. it was like $100 off deal for black friday. We tried getting a similar item for the same deal and they won't do it. Will never do business with them again and the company in general is a joke.