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Business Profile

Design Contractors

Riley & Rees (Design-Build-Remodel)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract with Riley & Rees, Inc., on June 2, 2023, for the renovation work on our home. We provided a 15% deposit totaling $65,250 in good faith for the commencement of the project, on top of our original design fee funds ($2,000 paid on 7/15/21 and $1,000 paid on 6/3/22). It was our understanding, based on our discussions and assurances from the company, that work would commence within 2-3 months of signing. However, after waiting for a total of 7 months without any significant progress, we reached out to express our concerns and interest in canceling the contract. Our first notification was sent on January 17th, 2024. Following this communication, on January 26th, we formally requested a line-itemed estimate of overhead and/or incurred expenses during the soft planning phase of the project and we stated our interest in either receiving a refund of the remaining funds. On March 15, 2024 we sent a formal demand letter via email requesting payment be made within 15 business days. Since those communications we have only received short responses indicating they don't have means of payment and are still working on a resolution. We have plans to file of formal law suit if need be, but are starting our grievances with the BBB to see if any progress can be made.

Riley & Rees (Design-Build-Remodel) is NOT a BBB Accredited Business.

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