Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Procter & Gamble Company has 77 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  The Procter & Gamble Company

  Prudential Tower Bldg. 42nd Fl. Boston, MA 02199

• 

  The Procter & Gamble Company

  P O Box 1496 Augusta, GA 30903

• 

  The Procter & Gamble Company

  36 Saratoga Blvd Devens, MA 01434-5217

• 

  The Procter & Gamble Company

  3405 Meyer Rd Fort Wayne, IN 46803-2922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Crest White Strips on 5/19/22. Order#******. P&G offered a satisfaction Money Back Guarantee (one time only) so I felt confident as P&G is a huge company. My product was a seven day version so after 7 days I realized that the product did not work for me. I contacted by email and received a reply with a toll free number to request a refund 866-538-1176. To my surprise I was told to write a letter with order number, name, address, email address, phone number and reason for dissatisfaction. I figured that P&G already had all of my info on file and should just need the order number, and were making the refund request difficult. There is no n email method to provide this letter. They also asked for the UPC number of the item I purchased, don't they know what they sold me?, but the package they sent me had no UPC number and I explained that in my letter. My product price was $54.xx + tax so around $63.00. After several weeks I had no refund and no acknowledgement of my letter so I sent the letter again ( 3 times in total) and on 7/12/22 I emailed "[email protected]". The email did not bounce back to me so I believe the address is correct but I never got a response to the email. This is terrible customer service, very time consuming and very frustrating and aggravating. On 8/19/22 I considered that maybe this has been one massive error on P&G's part and tried one last time prior to filing this complaint. I spoke to Crystal at the toll free and she explained that P&G subcontracts the refund requests to the company that she works for and that is why they need the letter, they have no access to PG's data base. The normal turnaround time is 8-10 weeks (OUTRAGEOUS) but they had a system problem preventing them from entering requests into the computer for 4 weeks or more, so I might get a refund in November. I want PG to fix this now. I want a full refund, a sincere apology and perhaps a $60 Gift card as an apology for wasting 3+ hours of my time.

  

  Business Response

  Date: 08/25/2022

  Thank you for reaching out to Crest and the Better Business Bureau (BBB).  We’re very sorry to hear that you did not receive your refund from our Money Back Guarantee. We would like to help.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a box of Crest Whitening Emulsions (a product of Proctor & Gamble) with a money back guarantee if not satisfied with the product. i called to get a refund because I was not satisfied and was never told to send in the original receipt along with the other information I was told to mail to them. My first refund request was sent on May 23, 2022 and I received a denial of refund on June 18, 2022 due to the fact that they needed the original receipt. On June 18, 2022 after receiving this notice I sent them another letter with a copy of my original letter, their denial notice and my original receipt. Today, August 18, 2022 I was told (I didn't get the woman's name that I spoke with today) that they still don't have a record of receiving my original recipt which is the same thing I was told on July 25, 2022 when I called and spoke with a woman named **** to check on the status of my refund. **** told me to call back in 2 weeks and it should be in the system. Today makes 3 weeks since my last phone call and now I'm being told it may take 12 more weeks for my original receipt to be entered into their system to process my refund. I'm already waiting almost 8 weeks since my 2nd letter to them to be issued my refund on a money back guaranteed product. I cannot send a 3rd letter because they have my original receipt so I wouldn't have anything to send with my letter. Will you kindly let me know how I can get my refund for this money back guaranteed product?
  
  Thanking you in advance for your assistance in this matter.
  
  I can be reached via email at *************************

  

  Business Response

  Date: 08/25/2022

  Thank you for contacting Better Business Bureau (BBB) and Crest.
  
  We are very sorry to hear you are dissatisfied with the Emulsions and did not receive your refund.
  
  Typically, the Money Back Guarantee is something our Promotions Team would handle. We do not have access to those records here. However, since you provided all of the required documentation, we are more than happy to issue a refund from here. Please look for the prepaid card to arrive within 7 to 10 business days.
  
  Again, we are sorry for the inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/26/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****
  

• Initial Complaint

  Date:08/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order a toilet paper extender and these. Poems sent me an empty unsealed envelope. Emailed these idiots several times and I was told to go to their website to order one. I ALREADY DID THAT!!!

  

  Business Response

  Date: 08/16/2022

  Thank you for contacting Better Business Bureau (BBB) and Charmin.
  
  We are so sorry to hear you did not receive your Charmin roll extender. The orders for roll extenders go through third-party, and it appears you been working with them. We apologize that they have not been able to assist you. We would suggest reaching out to their management. However, because we value you as a Charmin consumer, we would be happy to send one directly from us.. We ask that you please allow two weeks for delivery.
  
  Again, we are sorry for any inconvenience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  This company is lying! Working with 3rd party who? I'm not working with anyone and still don't have the extender I paid for!

  
  
  
  Regards,
  
  
  
  ******** **
  
  

  

  Business Response

  Date: 08/25/2022

  Again, we're sorry for your experience.  As background, a third-party company does handle the Charmin Extender request which is why we do not have access to your request.  However, as promised, we have sent an extender from our supply.  It should arrive anytime.

  Kind regards. 

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by email thttps:*************************************************************************************** that I was one of the 500 winners for this contest. I never received my whitening strips so I emailed inquiring about them. I was asked to send the winning email which I replied that I couldn't because it had been deleted. I never received a response so I emailed again and the response was we never received your winning email. Again, I explained that it had been deleted and no response so I emailed again and no response. They should be able to look up the winners using my name and email address, the winning email address was *****************.

  

  Business Response

  Date: 08/15/2022

  Thanks for reaching out to the  Better Business Bureau.  We have reached out to find who was handling this promotion and to confirm if you were on the winner's list, once we have more information, we'll be in touch.

   

   

  Customer Answer

  Date: 08/15/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****
  

  

  Business Response

  Date: 08/25/2022

  Thanks for you patience while we research this further.  We do not have access to records for promotions and without the emails showing the winning notification, it is taking additional time to research.  We hope to have information soon.

   

  Kind regards.

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****
  

  Customer Answer

  Date: 08/26/2022

  Their last response was that they were going to have someone "look into it and get back to me" that was 2 weeks ago and I haven't heard anything.

  

  Business Response

  Date: 08/30/2022

  Thank you for
  reaching out to the Better Business Bureau regarding Crest Emulsions.  We appreciate your patience while we looked
  into this further.  While we did run a Crest
  Whitening Emulsions sweepstakes from May 20, 2022-June 3, 2022, we did not have
  your name in our list of winners.  In
  addition, our promotion was NOT connected with ******* *****. Since you
  received the winner’s notification from ******* *****, we would recommend
  reaching out to them directly for more information regarding the notification
  you received from them.
  
  We wish you the
  best.

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ****** ****

   

  Here is the link as proof that your contest was on ************, also the winning email was from Crest, not ************.   

  ***** ********* ********* *********** **** ********* * ****************

  

  Business Response

  Date: 09/06/2022

  Thanks again for reaching out to the BBB.  Based on your last reply we had our
  Promotions Team research this again.  After
  further investigation they confirmed you were indeed a winner, and the shipment
  was sent.  We’re sorry for the previous
  incorrect information. Unfortunately, the last scan of the shipment was on June
  25 in ** in a USPS location they have named the “USPS Bermuda Triangle.”
  
  We did provide the team the mailing address you shared
  with the BBB and they are resending the package.  I expect that will be processed in the next 10
  business days.  If you haven’t received
  the packaging within 21 business days, please reach back out to the BBB.
  
  We’re very sorry for the incorrect information and that
  the mailing didn’t reach you.  Thank you
  for the opportunity to address this issue.
  
  Kind regards.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, I purchased "Crest Whitening Emulsions Leave-on Teeth Whitening Gel Kit with Applicator, 0.88 Oz" via Amazon.com.
  P&G offers satisfaction guaranteed for this product with a full refund. After using the product for days, sensitivity and no improvement were noticed—the exact opposite occurred to me as advertised for this product. I then followed the process to seek a full refund by mailing the amazon.com receipt and letter requesting the total refund per their website directions for such a process.
  
  Today 8/1/22, at 1:16 pm ET I called the ###-###-#### number to inquire about the status of my refund, I spoke to the attendant "*****," she told me that my request was not approved because "I failed to send the original receipt," nonsense, as the only receipt was sent via mail with my request for a full refund. I then asked to speak with a manager, immediately after I requested; without checking, "*****" told me the manager was unavailable.
  After requesting for her to check first if he was or was not available before telling me he was not, she said no. I then asked to get a reference number regarding the call. I was again told there was none.
  
  My point is simple, the product does not work, and I followed the process down to a "T" to require a full refund.
  
  P&G has stonewalled my request and is in breach of contract for refusing to issue a refund.
  
  Besides the full refund, I expect to get my original receipt back via mail.
  
  My next step is to get a refund immediately without further penalty or cost in time and resources to myself. Otherwise, I will take further steps to guarantee my rights.

  

  Business Response

  Date: 08/05/2022

  Thank you for contacting the Better Business Bureau (BBB) and Crest. We are very sorry to hear that you did not receive your refund. While we do not handle the Money Back Guarantee directly, we were able to reach out to our Promotions Team. In order to expedite handling, we will be sending a prepaid card for the amount paid. We ask that you allow for 7-10 to 10 business days for delivery. We appreciate your patience and the opportunity to address your concerns.
  

  

  Business Response

  Date: 08/18/2022

  Thanks for responding.  As shared previously, please allow 7-10 business days from the time of our response where we shared we would be issuing the refund as a gesture of goodwill so it will reach you faster.  If you haven't received the refund with your postal mail on Monday 8.22.22, please let us know.

  Kind regards.

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** **********
  

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a P&G good everyday REWARDS account since inception wherein you participate in surveys to gain points to exchange for rewards plus other offers. On July 10, 2022 I received an email from P&G good everyday REWARDS offering a $10.00 ************** gift card for a 4 question survey. I clicked on the embedded email link immediately and kept getting error messages stating that there was no such P&G email account. I emailed P&G that day, I further emailed, telephoned and chatted with P&G employees even stating that I did not want to lose my $10.00 ************** gift card. A woman I spoke with stated that procedure is to check the actual link that I was emailed and then they would give me the gift card. I even sent screenshots. It took 11 days for someone to finally get back to me and they stated the gift card wasn't available and they were putting 750 points back into my account. This is unacceptable that I spoke to and contacted P&G numerous times and it took 11 days to say sorry about your bad luck. I am seeking product compensation equal to $10.00 and request P&G send me either 15 Pad ******* Wet Jet Multi Surface Mop Pad, Original **** (blue liquid) equalling $10.00 or *** ***** Multi Purpose cleaner Summer Citrus equalling $10.00 or a combination of products equalling $10.00. The loss is not fair to me because their employees took 11 days. Thank you.

  

  Business Response

  Date: 07/28/2022

  Thank you for contacting the Better Business Bureau (BBB) and P&G Good Everyday.
  
  We are sorry to hear you did not receive your $10 restaurant card. Although we do not handle promotions directly, we did reach out to Promotions Team for additional details. They informed us that, there were not any more restaurant cards available. This reward was on a first-come first-serve basis. That said, because we value you as a consumer, we have added 750 points back to your account in lieu of the reward.
  
  Again, we are very sorry for the inconvenience and appreciate the opportunity to address your concerns

  Customer Answer

  Date: 08/03/2022

  Better Business Bureau:
  
  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. It appears that whomever is handling this complaint on behalf of P&G does not want to take responsibility for the actions of P&G employees which directly caused the loss of the $10.00 ************** Gift Card. There are currently only two Gift Card offerings on the P&G website one of which is a Task Rabbit of no use to me and the other a Hotels Gift Card in which their website charges you hundreds of dollars for a one night stay. I will be reaching out to higher ups in the company to let them know of my experience. I thank the Better Business Bureau for their time. Sincerely, ****** *******