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PatientPoint

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son fell victim to a fraudulent internship offer, resulting in a loss of $1,800 from his ***** bank’s Student checking account. I humbly request your assistance in resolving this issue related to the internship scam and in recovering the $1,800. This money was not only hard-earned but also borrowed from a bank, making its recovery crucial for us.

    My son uploaded his resume on ****************, a platform affiliated with ******* University. My son received an internship offer from PatientPoint

    During email and chat exchanges, the company proposed sending him a $1,852.00 check for pre-training materials, with the expectation that he would then send this money to a specified vendor.

    The company issued a ********** National Bank check (#*****, Account #**********, Routing #*********) dated March 13, 2024.

    My son deposited this check into his ***** bank's student checking account, and the $1,852.00 was credited on March 14, 2024. My son waited 10 days before transferring the $1,800.00 to the vendor as instructed by the company. This transfer occurred on March 25, 2024.

    Unfortunately, the check was returned on April 2, 2024, 19 days later, due to being "Altered/Fictitious."

    How is it that an innocent student suffers from this scam?

    I humbly request your assistance in resolving this issue and recovering this transaction. I am eagerly awaiting your response. Should you require any additional information, I am more than willing to provide it.

  • Initial Complaint

    Date:04/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was offered an offer letter by the company PatientPoint. I signed that letter. They provided me a check of 1852$ to buy equipment from a vendor. I am not employed at this point. After I got the funds from the check, I sent the amount to the vendor. After I did that, the check got returned and I was personally deducted 1852$ from my bank account. I am here asking for the refund of 1852$ from the company since the check was returned.

  • Initial Complaint

    Date:12/11/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending me unsolicited mail by *****. I am not sure how they got access to my home address, but it has have been from some professional membership website even though most professional membership websites do not pass out this information. To the best of my knowledge I have not signed up to receive any such material from this company.

    They are sending me unwanted/ unsolicited patient information booklets that I do not use. I don’t even open the packet but pick it up from the porch and leave it in the recycle bin.

    This is wrong on many fronts: in addition to sending unsolicited mail, and littering, they are responsible for contributing to the destruction of the environment by using a lot of paper to print out material that is not useful to the intended end user. I see a lot of their booklets lying around in many offices- when speaking with patients, most providers have good information available on the hospital websites- this junk mail does not come to mind as the first line for patient information- that is the sad truth!

    I want them to take me off their mailing lists with immediate effect- I have written to them on 3 occasions before but it has not had any response. The leadership of the company needs to be informed of their unprofessional behavior

    Business Response

    Date: 12/29/2022

    We have received your request to stop all shipments to
    this address and have taken the necessary steps to ensure you will no longer
    receive materials.

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