Complaints
This profile includes complaints for Widmer's Carpet Cleaning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Initial Complaint
Date:01/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I dropped off a pea coat at Widmer’s on December 20th. I was initially told it would be ready for pickup the following Thursday. However, when I went to pick it up, the store was closed. Two days later, I returned, and the man at the counter confirmed the coat was ready. He seemed irritated and dismissive throughout the interaction, which made the experience even more frustrating. He went to retrieve the coat but then came back to the computer, saying it was misfiled and that he would search again. After another search, he returned and informed me that the coat was still at the plant and told me to come back on Monday.
On Monday, December 30th, I returned to the store, but my coat was still not there. The manager, Jessica, called the plant and assured me they had found it, promising it would be delivered to the store later that day. When I called back a few hours later, Jessica informed me that the coat had not arrived on the delivery truck. She contacted the plant again, only to be told they were unsure what had happened to it. She said she would call all the nearby stores to try to locate it.
Jessica then asked me to follow up on January 2nd. When I called back that day, my coat was still unaccounted for. I also tried reaching out to Widmer’s customer service through their website, but I never received a response.
Business Response
Date: 01/15/2025
***** dropped his coat off on 12/19/24 and it would be available for pickup on 12/23/24 after 5 pm. He came in on Friday 12/27 to pickup his coat. I went back and checked the line but the coat was not there. He informed me that this was the second time he had been in. I contacted our main plant and the coat was located. I went out to his car and told him that the coat would be here later that day and that I would call him. He called me before I got a chance to call him and I explained/apologized that for some reason I did not have his coat. It was to late in the day for me to double check at the plant because everyone was gone for the day. I told him I was going to call all of our other stores and ask them to check their lines in case his coat was there. I told him I would let him know that evening if I found it before I left for the day. Otherwise I would follow up when I was back in the office on Monday. I have made several attempts to locate his coat and kept in communication with ***** *****. I told him to please give it sometime for the wrong customer to realize they have his coat and return it. After giving it sometime and it doesn't turn up I would file a claim to reimburse him for his coat. He called and wanted to speak with someone else. I gave him my manager's number. She said he left her a message and that she called him back. Neither Nancy or myself have heard from him since. - Jessica D****** with Widmer's Dry Cleaners.
Initial Complaint
Date:11/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Widmer texted me a “LAST CHANCE: Comforters $24.99” offer on 11/9/24. I dropped off a comforter on 11/13. The employee asked to see my coupon so I showed her the text. She confirmed the offer was good and took the comforter. She looked closer and cautioned it might get “bunched up” during their process as the lining didn’t appear secured to the shell. I said I wasn’t concerned about that risk. That was the full extent of our exchange. There was NO mention of any charges beyond the $25 offer.
I returned 11/26 to pick it up and was told (by the same person from 11/13, now identifying herself as the store manager) the charge was now $98--nearly 4x the offer price! She said she didn’t realize when I dropped it off that it was two pieces and didn’t qualify for the offer.
Why is it on me she didn’t provide an accurate quote at drop off time? And why wasn’t I contacted when this realization came to light so I was given the chance to accept or reject the new pricing before incurring extra charges? Auto repair shops (reputable ones) notify you before billing extra work. So many other analogies here… What kind of business operates this way?
She offered to discount for a revised total of $78.78—still nearly 3x more than the offer price! I continued to object and throughout the ensuing back/forth she remained dug into her position. I needed the comforter back and so paid $78.78 while maintaining my dissatisfaction. I don’t know that she schemed it so, but it ends up looking like a bait & switch—advertise one price… charge another.
My position is that A) any reasonable customer would object to unexpected charges; B) any reasonable store manager would own up to not properly assessing services required up front; C) a customer should be notified when additional charges are needed. I would be satisfied with a refund of $78.78 I paid less the advertised $24.99 I initially consented to pay. So that would be a $78.78 – ($24.99 + 7.8% sales tax) = $51.84 refund.Business Response
Date: 12/06/2024
We are sorry for the confusion. This is a new method of marketing for us and there have been a few issues. We have followed up with our team and mailed the refund check. Thank you for the opportunity to make things right.Initial Complaint
Date:03/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***, the manager of Widmers in Anderson ought to be ***d. A couple months ago I dropped off a $800 Ted baker suit (the nicest clothing I’ve ever owned by far). When I went to pick them up the pants were missing.
I was very polite and calm, knowing mistakes happen and not wanting to place blame even though I knew it was the drycleaner’s error and not mine.
*** tried to tell me I only brought in the coat and no pants. She kept repeating we have a record of 1 item in and one item out. Finally I said, “ok but I brought 2 items in and got one back” to which she snapped “I can count!” (Clearly something she’s insecure about because she was unable to count to 2).
She offered no solution or apology just blamed me and basically accused me of lying. I called the area manager and explained the problem and she apologized like an adult and said that there could have been a mix up and to give them some time as someone could return it.
After a month I called her back and she sounded confused and said “didn’t *** call you to check in? She was supposed to.” She did not, but that didn’t surprise me at that point.
Yesterday I got a call saying they found my pants, (two months after I brought them in). I wear a suit for work so I had already replaced it at that point.
When I went in to pick them up *** continued to be rude to me, refused to apologize or acknowledge any sort of fault on her part and when I asked why I hadn’t been refunded the initial $39 dry-cleaning fee for my trouble she said “did we talk about that?” I didn’t think I would even need to ask for a refund for this level of trouble (multiple calls, multiple drives to Widmers, buying a new suit for work, multiple emails to the GM, ect…). It is truly astonishing that she is still employed and I guarantee I’m not the first customer to be treated in this way.
I emailed the GM and President about a refund but they didn’t respond so I figured I’d let everyone here know to go to Mr ******** Cleaners next store.Customer Answer
Date: 03/30/2023
Hello,
I’d like to withdraw my complaint (temporary complaint ID ** *******.
The manager reached out and fixed the is***.Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took my suit to be dry cleaned and they lost my suit and tried to give me a suit that did not belong to me. They refuse to pay for my suit.Business Response
Date: 10/21/2022
We are surprised to receive this complaint. We had been working with the customer because he stated that he received the wrong suit. All of the records showed that it was his suit and it has not been claimed by another customer. We were still working with him to work on a settlement since no other customer returned a suit that did not belong to them. He had told us that he did not have a receipt for the suit but he had purchased it at ****** * **** in ********. We reached out to the retailer, they have records of other items but not a suit being purchased. When our store manager (Nancy) followed up to discuss with him further he essentially told her not to worry about it. We were waiting for further contact/more information from him. We did give him other items he had cleaned with us at no charge due to the pending claim.Customer Answer
Date: 11/04/2022
*****
I am rejecting the response from Widmer’s Cleaners due to it being an unfair compensation. Over the weekend of September 16th I picked up my suit from Widmer’s Cleaners on ******* ***, once I got out of the store I noticed that the suit that I was carrying felt lighter than my own. I went back inside the store and tried on the suit jacket and it was too small. They looked for my suit and could not find it at that moment and asked for more time to locate it. Because I was leaving on a business trip that week I returned later with another suit in which they wanted to charge full price to clean. I requested that they do this free of charge and they agreed to charge me the difference between the two suits . A week after that I called the store and they told me they could not find my original suit and continued to try to tell me that the suit I picked up was the correct one. At that point she offered me $100 and I turned it down because I purchased the suit for $329 cash from *** * ****. I unfortunately did not have the receipt for the original purchase of this suit as it was purchased over a year ago. They then called me and notified me that they did research and called *** * **** to attempt to locate a receipt, but because I paid cash *** * **** did not have a record of my sale. As you can see from their website Suits | Buy Suit Deals, Grey Suits | **** ** **** Clothiers (***********) , none of their suits cost less that $300. I am requesting that they pay me a maximum of the full price of my suit at $329 or a minimum of the average of their offer of $100 and the original cost of $329 which would $214. Please let me know if there is anything else I can provide to get this matter resolved. Thank you for your time.
***** ******
******* ******** * ********* ***********Business Response
Date: 11/29/2022
As of this date the suit this customer returned to us has still not been claimed, nor have we had another customer bring us a suit that does not belong to them. We did research through our system and our records and were unable to find a mix-up with this suit. We were willing to offer $100.00 as a courtesy because we value our customers and wanted to take care of him. We do not believe that full replacement value for a new suit is a fair settlement. We are willing to offer $200.00 to the customer to settle this complaint as a courtesy, even though he had previously told our store manager not to worry about sending him anything. Tell us why here...Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ******
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