We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fast Food Restaurants

KFC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to KFC on Monday and I placed an order for a 12 piece family meal. The drive-through credit card machine was not working so my order was cashed out on the front counter register and later in the night somehow or another my car was charged again for the same $30.99, when I checked my card on Tuesday, I realize I have been charged twice for the same order but only received one 12 piece family meal when I called the store they told me they don’t do refunds and I explained to them what happened they told me to wait two hours and my money back on my card It’s been two hours and the money is still not there when I called again to the district manager today he told me it would be another 5 to 10 days before they could figure out if my card was charged twice but I know my car was charged twice because it was charged once in the drive-through and once in front counter, so therefore it looks as if it’s two different transactions and not one of the same I called the complaint line the district manager the general manager and I’m still waiting on my $30.99 to be refunded back to me on top of that my order was wrong. I asked for mac & cheese and I got coleslaw and then when I tried to call Monday night to let them know, my order was wrong. The phone just rang and rang and rang , this is the worst experience I’ve ever had with KFC and returning as a customer to this location All I want is my money to be refunded as soon as possible

    Customer Answer

    Date: 08/26/2024

    I went to the KFC on ******* **** and ordered a 12 piece family meal with mac & cheese and mashed potatoes and gravy. I received a 12 piece with coleslaw and mashed potatoes and gravy was there there was difficulty with The drive-through credit card machine I tried to help them in the drive-through to get the machine to work, but it wasn’t working so after multiple tries of trying to get my car to work, the cashier cash out my order on the front counter, resulting in me being charged twice for one order I was overcharged $31.99 when I realized that the next day on Tuesday I called the store and told them what happened and they told me they didn’t do refund. I told them it was not a refund. I was overcharged so I was owed money. I called the customer complaint line and they had the district manager reach out to me he said within three days, my money back to my card , it was charged twice. I tried to explain to him that it will look like two transactions because I was charged in the drive-through and on front counter. I have not received any money back from them yet and it’s been a week now. 

KFC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.