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Business Profile

Financing

Kroger Personal Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for Kroger Personal Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kroger Personal Finance, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 238 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $100 ****** gift card at the Kroger’s website (https://www.kroger.com/o/gift-cards ) because the promo at that time showed "purchase a $100 ****** egift card, get $100 Kroger egift!" (Please see the attached screenshot), but I only received $10 Kroger egift after I made the purchase. I contacted customer service and they admitted that it was their error when made this promo. I requested a return and refund, the customer service promised I will get a refund in 2-3 business days, but I still have not received any follow-ups or refund. It is either Kroger forgot it or did not want to do a return. Since this is Kroger’s incorrect advertisement which misleads me to make this purchase, it is reasonable to request a return. Non-return gift card policy cannot be used as an excuse for not returning gift card because of the false advertisement. Our customers did not do anything wrong in here.

      My Royal card # is ************. The Order # is *******. The reference case # is *********.

      Customer Answer

      Date: 07/20/2022

      This is an e-gift card purchase from giftcards.kroger.com. For security reason, I covered the last several digits of the card # and pin # in the e-gift card screenshots. Please let me know if this is okay. My order # is *******. Kroger can track the purchase by using this order #.

      Business Response

      Date: 08/17/2022

      Thank you for contacting Kroger Personal Finance, we are sorry to hear that an issue occurred with your online gift card purchase.  As the online ordering gift card website is operated by ********* Network, Inc. (***), inquires or concerns related to online gift card purchases should be directed to *** and subject to indicated website Terms and Conditions.  It appears *** was contacted and a response was provided in reference to case #*********.  In regards to the refund request, it appears the gift card was redeemed, which does not allow a refund to be completed or performed.    

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