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Business Profile

Fitness Center

FITopia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for FITopia's headquarters and its corporate-owned locations. To view all corporate locations, see

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FITopia has 2 locations, listed below.

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    • FITopia

      4794 Red Bank Expy Cincinnati, OH 45227

    • FITopia

      7604 Cox Ln West Chester, OH 45069

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31s my membership was confirmed cancelled by Amanda at Fitopia. I shared I was going to be traveling extensively for work and would not be able to use my membership. Statements show a refund of $301.84 on April 1, 2022 as I was told I would not be charged moving forward. My card was later reported as stollen and a new card issued. In October I discovered that I had been billed an additional $1800 by Fitopia for services never rendered. I was also told by a member of ******* *** that a representative from Fitopia called inquiring my new credit card number to process these charges. When I reached out to the owner to find a remedy, I was avoided and eventually sent an email stating nothing could be done regarding the charges and they would remain. I am seeking a full refund as services were ever rendered and I was told my membership was canceled.

      Business Response

      Date: 05/06/2023


      Our client signed up for a membership (to make use of low monthly rate); it is our policy to sit with each client and review the membership information in detail including cancellation policy and procedures.  In Spring, she paused for one month and we refunded $s for that month.

      She did not send us information about the move.  Later in the year, when she did tell us about her move, we immediately terminated her membership so she won’t be charged.

      With regard to contacting Capital One, our team never contacted her credit card company.

      We feel bad our client feels this way; we have cooperated with her fully, offered multiple options along the way (that were more than fair and she passed on), and terminated the membership when we were made aware of the move.

      We are an ethical studio that cares for its clients.  We take the time to review membership details with each client, before the client signs up, to prevent any surprises.  We have, and will continue to, operate with our clients’ best interest in mind.

      Thank you.

      Bharat K****

    FITopia is NOT a BBB Accredited Business.

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