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Business Profile

Funeral Homes

W.E. Lusain Funeral Home

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for W.E. Lusain Funeral Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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W.E. Lusain Funeral Home has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On dec.21 lusain funeral home @2455 Stanley ave dayton oh. Picked up my mother's body from ******* ** ******. On the 22nd. I paid 1899.00 for complete cremation and funeral. I changed my mind because the funeral home was not acceptable ie dirty walls, nasty seating area. So I had her moved to ********* funeral home. I was told by one person on the phone that the 1000.00 for funeral and services was completely refundable but not the 899.00 for funeral director fees. Which i understand. So when I went to get my refund expecting 1000.00, I only received 576.00. I just think this is wrong and I feel that I'm still due a refund.

      Business Response

      Date: 02/02/2023

      The refund amount changed because ******** did not originate and file the death certificate. In addition to completely handing the death certificate filing, we supplied the family with the death certificate, which is why our name is on the death certificate and not **********.

      Here is an overview of how we arrived at the refund amount:

      Original Bill:  $1899
      Transportation of Loved One -$400
      Basic Services of Funeral Director and Staff for DC Filing- $898
      Cost of Death Certificate - $25
      Refund Amount - $576

      The origination, processing, and filing of the death certificate is not a simple process. There are many steps from meeting with the family, scheduling the doctor's signature, and filing it with the health department. These are just some of the basic services of the funeral home. Had the family's new funeral home performed these services, then we could have avoided charging them this fee.

      Thank you,

      W. Eric Lusain

    W.E. Lusain Funeral Home is NOT a BBB Accredited Business.

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