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Business Profile

Garage Doors

Precision Overhead Garage Door Service of Cincinnati

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A lag screw fell out of the ceiling holder. I called Precision to get a repair. The tech, John, came out and launched into a discussion of my rollers being average. There is nothing wrong with the rollers. He then decided that my springs needed to be replaced. I told him I wanted him to repair the screw that had fallen out in the holder on the ceiling. He refused. The options he presented me ranged in price from $1,050 to $3,600 (to have everything replaced). My door and parts are relatively new - about 3 years old. I paid the $145 service fee to come out but would like to have it refunded because the tech tried to cheat, scam me. I have since had a man friend look at the door and he said there was nothing wrong, aside from the screw which he repaired. I am actually disappointed that the BBB has given this company an A rating. These people are crooks - John tried to talk me into spending $3,600 for no reason other than to enrich the company. I also earlier filed a review.

    Business Response

    Date: 06/16/2025

    *****, we are deeply sorry that
    your experience with Precision was not what you expected. Our service
    technicians are trained to perform a complete 25-Point Safety Inspection before
    any repairs—an important part of our process that we mention on our website and
    in other reviews. The technicians then offer their best recommendation based on
    safety, cost-effectiveness, and value to each individual customer. Our process
    includes the inspection because your garage door has many moving parts. Again, we are deeply sorry you're unsatisfied with your service and have refunded the service fee. 

    Customer Answer

    Date: 06/17/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me - I did receive the refund. While their statement sounds good, I do not believe a word of it. I have never had a repairman out to my house that so blatantly tried to cheat me. But I did learn that I should never pay a service fee for this awful behavior. I'm a senior citizen and at least I learned not to pay - just order anyone like this to leave!




    Regards,



    ***** ******

Precision Overhead Garage Door Service of Cincinnati is NOT a BBB Accredited Business.

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