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Business Profile

Gasoline

BP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used my debit card to purchase gas. I paid inside of the store rather than paying at the pump to avoid a holding fee. The $20.00 was taken off my card but the cashier said there is a holding fee and that my money should be on my card. I told her I get instant notifications and the money was immediately taken off. I explained to the owner that my money was not refunded nor did I get gas. He had a different cashier take a picture of my transaction that shows it was not pending and the receipt was pulled showing that the cashier voided the transaction. I NEVER got my money back nor did I get gas. The owner took my number and said he would call me when he got to the store. He never called. I went back and was told he would call me the next day. He did not attempt to rectify his cashier's mistake nor did he refund me my $20.00 or offer to let me get the gas I originally went into the store for.

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